anyone know if assurion is still giving out replacement tp2s??

[kozmo]

Originally Posted by boggsie

So when you get a replacement TP2 from Assurion, is it new or refurb?

If refurb, what do you do if it is beaten up, has a marginal screen, etc. ?

Best regards,
-boggsie

You can read about DaveTN's horror story going through 7 replacements and still not getting a good one HERE ... and they're all refurbs.

[Recursion]

Originally Posted by Recursion

and hit or miss with whether they're in good shape. it took me until the 4th to get a good one. oh wait, they've been bugging me to return my old one sent back 4 weeks prior. we'll see what happens.

Okay, folks...a little advice:

when you get a replacement phone via insurance, you get a prepaid envelope that has NO tracking whatsoever. I returned my phone the day after I activated my new one. That was near the first of the month. I started receiving nasty-calls two weeks in or so. Then, I received a letter in the mail saying I had not returned my phone. I called right before the end of the month, and was told to try back after the first. I did, and was told they did receive it. Well, that's a month later!

STILL...I get a huge charge on my Sprint account for failing to return the phone. I call Sprint & raise bloody hell. After wasting two hours, I finally have a credit for that amount on my account.

SO...use some form of trackable mailing, like delivery confirmation. Or, you could "lose" your phone, instead of it being destroyed, and you won't risk this lameness. This seems like a total scam to me. They send some cheap, untrackable means for returning the phone, and somehow expect the risk of loss to be on the customer. Total Bullsh!t IMO.

Be careful...

[fixxxer2012]

Wirelessly posted (Mozilla/5.0 (Linux; U; Android 2.3.7; en-us; Incredible 2 Build/GRI40; CyanogenMod-7) AppleWebKit/533.1 (KHTML, like Gecko) Version/4.0 Mobile Safari/533.1)

I went through a similar nightmare with sprint last year with a vat ordered evo. It got shipped to the wrong state.

[sleepyha]

Originally Posted by matchstickredgti

Did they offer you the Arrive or did you tell them you wanted to upgrade it or what? I want a WP7 replaement for my TP2 lol.

i called assurion and asked if they had the tp2 in stock because i didnt want to get some other phone i wasn't happy with. she told me i'd get a tp2 or equivalent. i made it sound like i really loved my phone but was tired of the issues.

note: when i called assurion i had already went into the sprint store had them look at my phone issue a replacement ticket and then instead of going back to the store i called assurion.

[sleepyha]

Originally Posted by viwizard

I was sent an arrive as replacement for TP2, however, I refused after I was told I had to pay $ 10 dollar charge. After talking with retentions I was informed that I would'nt have to pay the data charge because the repair center upgraded my phone to the arrive. I still refused phone thou due to lack of 4G, Wifi teth, No mem card etc..

yea, they got me for the $10 bucks. BUT after playing with the phone i realize why. it's always connected to SOMETHING online. the people hub syncs regularly, music hub displays artist pictures from some online source when you play music. email send and receive schedule gives the option of IMMEDIATE delivery instead of a 5 minute option. the data usage HAS to be considerably higher on this thing than on the tp2. not to mention we can actually STREAM netflix from this thing unlike on the tp2 where we were just able to adjust our instant ques.

[sleepyha]

Originally Posted by viwizard

I was sent an arrive as replacement for TP2, however, I refused after I was told I had to pay $ 10 dollar charge. After talking with retentions I was informed that I would'nt have to pay the data charge because the repair center upgraded my phone to the arrive. I still refused phone thou due to lack of 4G, Wifi teth, No mem card etc..

there's no memory card slot BUT there IS a memory card in there.... it's a 16GB micro SD

see the link below..

http://forum.ppcgeeks.com/htc-arrive...sassembly.html

[eric12341]

Originally Posted by sleepyha

yea, they got me for the $10 bucks. BUT after playing with the phone i realize why. it's always connected to SOMETHING online. the people hub syncs regularly, music hub displays artist pictures from some online source when you play music. email send and receive schedule gives the option of IMMEDIATE delivery instead of a 5 minute option. the data usage HAS to be considerably higher on this thing than on the tp2. not to mention we can actually STREAM netflix from this thing unlike on the tp2 where we were just able to adjust our instant ques.

@sleepyha yea I remember when I had my tp2 I would barely use 1GB of data, now I'm always around 3 to 5 with my arrive. Now that I switched to t-mobile because I couldn't stand the slow speeds anymore I have to try to stay under 5GB unless I want to get throttled.

[viwizard]

Originally Posted by eric12341

@sleepyha yea I remember when I had my tp2 I would barely use 1GB of data, now I'm always around 3 to 5 with my arrive. Now that I switched to t-mobile because I couldn't stand the slow speeds anymore I have to try to stay under 5GB unless I want to get throttled.

Is Sprint speeds really that bad?

[viwizard]

Originally Posted by sleepyha

there's no memory card slot BUT there IS a memory card in there.... it's a 16GB micro SD

see the link below..

http://forum.ppcgeeks.com/htc-arrive...sassembly.html

I"m aware of this, however, I prefer the removable option.

[viwizard]

Originally Posted by sleepyha

yea, they got me for the $10 bucks. BUT after playing with the phone i realize why. it's always connected to SOMETHING online. the people hub syncs regularly, music hub displays artist pictures from some online source when you play music. email send and receive schedule gives the option of IMMEDIATE delivery instead of a 5 minute option. the data usage HAS to be considerably higher on this thing than on the tp2. not to mention we can actually STREAM netflix from this thing unlike on the tp2 where we were just able to adjust our instant ques.

The Sprint rep said there's a code to allow users that was grandfathered in before $10 charge became applicable to not be subject if the phone is upgraded through warranty exchange. I was even provided an e-mail with confirmation as well as the notes invoice ID # to reference if I had taken the Arrive.