TEP in store replacement question

hampshire · #1 (**permalink**) 09-09-2011, 12:57 PM

Sprint is sending me to a local repair shop to have my Touch Pro2 looked at and I am fairly certain that since a dozen hard resets did not fix the issue they are going to replace the phone. I am assuming they will have no Touch Pro 2 phone in the store for a replacement since it is discontinued. I have TEP and was wondering if anyone knows what phones they will offer me so I can research them before going in.

Thanks.

DaveTN · #2 (**permalink**) 09-09-2011, 03:04 PM

Quote:

Originally Posted by hampshire

Sprint is sending me to a local repair shop to have my Touch Pro2 looked at and I am fairly certain that since a dozen hard resets did not fix the issue they are going to replace the phone. I am assuming they will have no Touch Pro 2 phone in the store for a replacement since it is discontinued. I have TEP and was wondering if anyone knows what phones they will offer me so I can research them before going in.

Thanks.

I've been through three replacements for my TP2 in the last 6 days and all have been defective. I have been on the phone all day with sprint and their stance is that they will send nothing more than another TP2. Asurion says exactly the same thing.

3 out of 3 bad refurbs is totally unacceptable but they won't budge.

David

**elesbb** · #3 (**permalink**) 09-09-2011, 06:24 PM

Quote:

Originally Posted by DaveTN

I've been through three replacements for my TP2 in the last 6 days and all have been defective. I have been on the phone all day with sprint and their stance is that they will send nothing more than another TP2. Asurion says exactly the same thing.

3 out of 3 bad refurbs is totally unacceptable but they won't budge.

David

holy shit !! me and you both !!!!! same exact problem ! just got off the phone with them and complained , the rep said he will try to get me a NIB since I've had such poor refurbished phones . I'll post back on the status of that . if I get another bad one I'm going to cancel their service as I pay them way too much to be getting defective phones . I'll just buy one from ebay . I've already spent enough for two phones in the year and a half I've had my phone .

DaveTN · #4 (**permalink**) 09-09-2011, 08:09 PM

Quote:

Originally Posted by elesbb

holy shit !! me and you both !!!!! same exact problem ! just got off the phone with them and complained , the rep said he will try to get me a NIB since I've had such poor refurbished phones . I'll post back on the status of that . if I get another bad one I'm going to cancel their service as I pay them way too much to be getting defective phones . I'll just buy one from ebay . I've already spent enough for two phones in the year and a half I've had my phone .

I wouldn't waste your time or breath as I spent the better part of the day today on the phone with Sprint and was told that there were no NIB TP2's and under no circumstances would I be issued another smartphone unless I upgraded to the more exensive family data share pack as the unlimited data add-on packs no longer exist for smartphones.

David

eric12341 · #5 (**permalink**) 09-09-2011, 09:24 PM

meanwhile my 15 month old tp2 is still kicking it.

**elesbb** · #6 (**permalink**) 09-09-2011, 09:44 PM

Quote:

Originally Posted by DaveTN

I wouldn't waste your time or breath as I spent the better part of the day today on the phone with Sprint and was told that there were no NIB TP2's and under no circumstances would I be issued another smartphone unless I upgraded to the more exensive family data share pack as the unlimited data add-on packs no longer exist for smartphones.

David

are you saying that if i upgrade to a newer smartphone that i have no option of having unlimited data ???

eric12341 · #7 (**permalink**) 09-09-2011, 10:15 PM

it'll still be unlimited,he's on one of the older business plans.

DaveTN · #8 (**permalink**) 09-09-2011, 10:46 PM

Quote:

Originally Posted by elesbb

are you saying that if i upgrade to a newer smartphone that i have no option of having unlimited data ???

Quote:

Originally Posted by eric12341

it'll still be unlimited,he's on one of the older business plans.

Yeah, sorry I wasnt clear on that. My current plan has an add-on "unlimited" data pack and they won't let me use any other smartphone other than the TP2 or Replenish. It does'nt matter if its a refurb or one that I buy privately...my only option is to baby my TP2 until my contract expires.

David

eric12341 · #9 (**permalink**) 09-09-2011, 10:53 PM

Quote:

Originally Posted by DaveTN

Yeah, sorry I wasnt clear on that. My current plan has an add-on "unlimited" data pack and they won't let me use any other smartphone other than the TP2 or Replenish. It does'nt matter if its a refurb or one that I buy privately...my only option is to baby my TP2 until my contract expires.

David

how much would it cost to upgrade the plan because I don't think it could be anymore expensive than AT$T and VZ as they have the most expensive plans, especially family plans. tmobile and maybe USCC/Cellular south have cheaper family plans than sprint but those have data caps of 2GB and 5GB with throttling and overages to follow.

**elesbb** · #10 (**permalink**) 09-09-2011, 11:56 PM

Quote:

Originally Posted by DaveTN

Yeah, sorry I wasnt clear on that. My current plan has an add-on "unlimited" data pack and they won't let me use any other smartphone other than the TP2 or Replenish. It does'nt matter if its a refurb or one that I buy privately...my only option is to baby my TP2 until my contract expires.

David

a sprint rep told me the optimus s was equivalent to the touch pro 2