Got a refurb TP2 replacement, what should I send back? - Page 2

puff601 · #11 (**permalink**) 01-10-2011, 10:22 PM

stop worrying yourself man lol. just send the phone only.

**horndoctor** · #12 (**permalink**) 01-10-2011, 10:34 PM

Wirelessly posted (htc Pocket PC: Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 7.11) Sprint MP6950SP)

You would be awfully lucky to get a NIB replacement for your first replacement with no TEP. Basically no chance. I say keep the battery and stylus from your old device. Send back your old device and the older AC Adapter and cable.

CalcMan · #13 (**permalink**) 01-11-2011, 02:40 AM

how were you able to get advanced tech to send you a new device? they told me I had to go into a store. I really don't want to waste my time with that, the backlight on my TP2 often times doesn't come back on after the power button is pressed and it goes to powersave. I have TEP & SERO and I was told there was a policy change in Oct.

Procter · #14 (**permalink**) 01-11-2011, 10:52 AM

Quote:

Originally Posted by CalcMan

how were you able to get advanced tech to send you a new device? they told me I had to go into a store. I really don't want to waste my time with that, the backlight on my TP2 often times doesn't come back on after the power button is pressed and it goes to powersave. I have TEP & SERO and I was told there was a policy change in Oct.

No one here has claimed that they got NIB advance exchange so far, especially after policy change. I searched the forum and only saw one thread a year ago, talking about geting NEW replacement from eticket/advanced tech support. I followed that lead instead of drive around to different stores like crazy, but I guess it's really a hit or miss in both ways and to some extend, you might have better chance in stores. With Sprint, it's always a YMMV situation which I hate.

BTW, updates on my situation: the refurb they sent was still activated on some dealer account as a demo phone. Nobody could even activate it for me so they are sending another one. 2 replacement phones in 2 days for nothing, let alone the UPS overnight fees and stuff. How can sprint not lose customers and profit?

**Mojary** · #15 (**permalink**) 01-11-2011, 11:31 AM

i usually just send the phone and back cover back. i keep the charger and battery. have not had any problems.

CalcMan · #16 (**permalink**) 01-11-2011, 03:02 PM

Quote:

Originally Posted by Procter

No one here has claimed that they got NIB advance exchange so far, especially after policy change.

Sorry if I was unclear. I meant new to me. Refurb would be acceptable (at least as a first attempt), but the issue I had was advanced tech wants to force me to go into a store, instead of trying to troubleshoot (then send me a replacement) over the phone. Apparently I need an address listed at least 30 miles away from the nearest store for them to mail it now. How were you guys able to get around this new policy?

**Mojary** · #17 (**permalink**) 01-11-2011, 06:37 PM

Quote:

Originally Posted by CalcMan

Sorry if I was unclear. I meant new to me. Refurb would be acceptable (at least as a first attempt), but the issue I had was advanced tech wants to force me to go into a store, instead of trying to troubleshoot (then send me a replacement) over the phone. Apparently I need an address listed at least 30 miles away from the nearest store for them to mail it now. How were you guys able to get around this new policy?

have you tried calling again to get a different rep on the phone to help you?

eric12341 · #18 (**permalink**) 01-11-2011, 08:20 PM

Quote:

Originally Posted by CalcMan

how were you able to get advanced tech to send you a new device? they told me I had to go into a store. I really don't want to waste my time with that, the backlight on my TP2 often times doesn't come back on after the power button is pressed and it goes to powersave. I have TEP & SERO and I was told there was a policy change in Oct.

your problem is just the SOD issue discussed many times on this site. flash a custom rom that uses builds in either the 2105x,219xx,28xxx and above branches and problem solved..

CalcMan · #19 (**permalink**) 01-12-2011, 03:11 AM

Quote:

Originally Posted by eric12341

your problem is just the SOD issue discussed many times on this site. flash a custom rom that uses builds in either the 2105x,219xx,28xxx and above branches and problem solved..

Should the 29007 branch fix that problem? I just loaded the latest EnergyRom 29007 Jan06 yesterday, and I experienced the screen not turning back on after I clicked the power button this evening, so problem still exists.

Quote:

Originally Posted by Mojary

have you tried calling again to get a different rep on the phone to help you?

And I've only tried calling once so far, I got to employee accounts tech support and they quoted policy that they couldn't change forcing me to go into a store because they couldn't just mail out a new one.... do you have a better group to try to talk to, or a good direct phone number?

eric12341 · #20 (**permalink**) 01-12-2011, 07:51 AM

Quote:

Originally Posted by CalcMan

Should the 29007 branch fix that problem? I just loaded the latest EnergyRom 29007 Jan06 yesterday, and I experienced the screen not turning back on after I clicked the power button this evening, so problem still exists.

And I've only tried calling once so far, I got to employee accounts tech support and they quoted policy that they couldn't change forcing me to go into a store because they couldn't just mail out a new one.... do you have a better group to try to talk to, or a good direct phone number?

thats because it has CHT try a standard one or vins pluto. its definately fixed in the219xx branch