Is sprint deliberately setting TP2 users up void warranty?

[banjoeball]

exact same thing happened to me back in October. Unfortunately Telus here in Canada is not friendly with water damage (or FALSE water damage), and they don't open up the devices to repair them... so they go ONLY by the moisture damage indicators. I was pretty close to forcibly inserting my TP2 into a certain orifice of the Manager at my Telus store when she told me there was nothing she could do. My month-old baby lost it's warranty because of my damn sweaty fingers. CURSE YOUR DESIGN, HTC!!!!

[PhantomApolyon]

Originally Posted by BBHOLIDAY

You know that's a good idea. The bad part about it is that there's a Sprint Tech in this thread who will probably go back and advise Sprint of what we're doing.

1) I wouldn't need to advise anyone, all the descent tech's know about all these tricks, and some of us have used them to HELP customers MANY times.
2) As was already mentioned, the LDI's are a guide and are to help more easily tell if the device was exposed to moisture at some point in time.
3) I think the big thing that almost everyone here except a few are missing is that, the red sticker doesn't necessarily mean that your device is liquid damaged. And even if one of your stickers is red, its very possible that a tech would still order you a replacement without cost.

On the real, my advice is to go to a repair center with some really good techs and be honest about the situation. I swapped 2 HTC 6900's today for a customer, both with red/pinkish LDI's because the boards were clean and the problem was unrelated.

As much as this is not directed to you specifically I hope this all helps. I think another thing that the vast majority of customers misunderstand is that anything we can repair/swap net's us a lot more money than turning someone away to Asurion does. Always keep in mind, we would MUCH RATHER repair or swap your phone than refer you to Asurion, unless of course your acting like a fool or being unreasonable.

[boredandtattooed]

so OP is suggesting that SPrint/HTC is sabotaging their devices??? come on now, lets be real

[1999TL]

The tmobile touch pro 2 has the MicroSd card and reset hole accessible without having to take off the back cover. However, they lose the 3.5 mm audio jack. I'd rather have my Jack, but I don't see why we couldn't have all of them together.

[BBHOLIDAY]

Originally Posted by boredandtattooed

so OP is suggesting that SPrint/HTC is sabotaging their devices??? come on now, lets be real

sabotaging??? The post is about them putting the water sensor sticker in a place its bound to be touched numerous times or pick up moisture.

[ZX6RArcher]

Every phone that I've come across without a litmus indicator I usually crack open and check for water damage. Especially if their complaints are in line with water damage symptoms. There are other tell-tale signs beyond just the indicator that will let us know if there is/was/has been water exposure on this phone. The indicator is just another aid in determining if water damage has occurred.

From my personal experiences, I've replaced phones with red litmus papers before. The phone had to be clean on the inside though... no corrosion on the board, no corrosion on exposed wiring or connectors. My guess is you just ran into a tech that didn't want to take the 5 minutes to open the phone. So hopefully he wasn't a douche and flag your phone as water damaged in eTicket preventing you from getting help at another store.

Best of luck to you.

[BBHOLIDAY]

Originally Posted by ZX6RArcher

Every phone that I've come across without a litmus indicator I usually crack open and check for water damage. Especially if their complaints are in line with water damage symptoms. There are other tell-tale signs beyond just the indicator that will let us know if there is/was/has been water exposure on this phone. The indicator is just another aid in determining if water damage has occurred.

From my personal experiences, I've replaced phones with red litmus papers before. The phone had to be clean on the inside though... no corrosion on the board, no corrosion on exposed wiring or connectors. My guess is you just ran into a tech that didn't want to take the 5 minutes to open the phone. So hopefully he wasn't a douche and flag your phone as water damaged in eTicket preventing you from getting help at another store.

Best of luck to you.

Thanks! Sounds like you're one of the techs that actually knows his stuff. the guy i dealt with kept saying " if I send a phone with a red sticker back to the return center they'll charge my store 400.00 and the customer 100.00" because its moisture damage. I just sucked it up and filed a claim, got my new phone today.

[PatientTwo]

what if your water damage is missing? lol

[HBOOT]

then you make one up,

[yankees45us]

The truth on those stickers on the back of the phone is that it is just a visual warning to the technicians to watch out for moisture damage. I think by law they cannot just go by what the sticker is showing. I was a technician for Verizon and we had an internal memo that stated that the sticker is not just the only indicator that we go by. There also has to be other indicators like moisture in the camera lens or corrosion. If sprint repair centers tell you otherwise then I would file a claim with sprint or a consumer agency. For example:in florida the sticker can indicate moisture damage just by being indoors and then going outdoors on a hot day. The sudden temperature change will cause moisture build up on the phone. So if I were you I would fight it. As a tech I never just went by sticker alone, in fact you could get in trouble if that is all you used. At least here in florida that is the rule.