Is sprint deliberately setting TP2 users up void warranty?

[heady4614]

the day I bought my phone I noticed the side sticker was completely red so I had them annotate that on my account just in case I ever had a problem.

[NYC Guy]

Originally Posted by heady4614

the day I bought my phone I noticed the side sticker was completely red so I had them annotate that on my account just in case I ever had a problem.

Did you ever call in after you had this entered to make sure it actually appeared in your record?

[BBHOLIDAY]

lol...At certain stores notes like that don't do any good, because 800-customer service and the stores are usually never on the same page. Reps in the stores will tell you that customer service says things that aren't true and customer service well tell you the same about the stores. its a Big blame game. Hopefully Heady4614 wont have any issues getting his phone replaced if needed.

[NYC Guy]

Originally Posted by BBHOLIDAY

lol...At certain stores notes like that don't do any good, because 800-customer service and the stores are usually never on the same page. Reps in the stores will tell you that customer service says things that aren't true and customer service well tell you the same about the stores. its a Big blame game. Hopefully Heady4614 wont have any issues getting his phone replaced if needed.

I always request a printout at the store or an email confirmation when I am in a situation like this.

[burtonsnow8]

Originally Posted by NYC Guy

I see the one on the battery and also there is one visible when you remove the back cover on the outside left side of the phone. Where is the third one located?

If you take off the back cover at the bottom of the battery where one of the mics is you can see the indicator down at the bottom. On a vzw tp2

[NYC Guy]

Originally Posted by burtonsnow8

If you take off the back cover at the bottom of the battery where one of the mics is you can see the indicator down at the bottom. On a vzw tp2

I said I know where the one is on the bottom of my battery already. I was asking about the third one.

[knexx]

I just had a light bulb turn on in my brain. There is a clear plastic dressing called Tegaderm, water doesnt permeate it and its super thin. I wonder if one could just cut a piece of it large enough to cover the indicator until it's time to take it in for repairs? Next time I work I'll try to grab one and test it somehow..

[burtonsnow8]

Originally Posted by NYC Guy

I said I know where the one is on the bottom of my battery already. I was asking about the third one.

no no no, I should have been more clear...like beneath the area where you battery goes there is a little crevice for your microphone, if you look at the bottom of that there is a water indicator.

*edit*
I've attached a picture of where I can see mine.

[BBHOLIDAY]

Originally Posted by NYC Guy

I always request a printout at the store or an email confirmation when I am in a situation like this.

Yeah that's a good idea. Just sucks a customer has to that. At some point you get tired or fed-up.

[newkidd]

So im a Sprint store tech. quite honestly, i have had TP2's that have come back that someone dropped in a toilet and I could find no moisture damage. i threw some denatured alcohol on it and she walked away never had a problem. then an old lady with a samsung m330 sat her phone on a table and a piece of ice melted and the phone barely touched water and it was corroded like woah inside. all in all, we usually will do a DHRP exchange on all phones that arent like in 3 pieces or still contain half a bowl of soup inside it.

we dont make any money on Asurion claims. no cell companies make money off asurion.