Is sprint deliberately setting TP2 users up void warranty?

[BBHOLIDAY]

Originally Posted by meatgel

My phone sometimes resets when I open or close the keyboard. I took it to the Sprint store and the guy turns to walk in the back with it. I stopped him and asked why he couldn't look at it while I stood there and he said he had to take it to the back in case he needed tools or something. I took the phone from him and removed the back and the battery to show him my stickers were still white with the red crosshatch. I sure didn't want him coming back and blaming water damage. He ended up not finding any problem. I told him I'd just put up with the issue since it's intermittent. I just really don't like my phone being out of my sight and in someone else's care. I love my phone in a really dumb way!

LMAO... that's both sad and funny that a customer would have to check the sticker before the tech takes the phone to the back, because there's a chance he may try to fake water damage and refuse replacing a faulty phone...."that's a damn shame"

[nxtech3]

Originally Posted by BBHOLIDAY

LMAO... that's both sad and funny that a customer would have to check the sticker before the tech takes the phone to the back, because there's a chance he may try to fake water damage and refuse replacing a faulty phone...."that's a damn shame"

people are scandalous nowadays!!!! Just like customers coming in saying they dont know what happened to their phone, then when i open it and there is still liquid in the device, then they say "oh yea it might have gotten wet"

[luckyponche]

Originally Posted by PhantomApolyon

thats exactly how they should be



Honestly, I swap my batteries and soft reset all the time as well and my two stickers are perfect. I'm glad yours are fine and under any NORMAL usage they would be fine.

These people with red moisture indicators are either careless with their phone or got it wet and don't remember/know how. Either way, I really don't see why people feel like Sprint should be responsible for their own irresponsibility with a piece of electronics. I seriously don't think its too much to ask that people be careful with their device.

Helpful Tips: <-- stuff that SHOULD be common sense

1) DO NOT pull the cover off your phone with wet/sweaty hands to the point that you'd turn the indicators red
2) In the event that you do remove the back cover simply DO NOT touch the stickers
3) DO NOT talk on your phone in the rain/drizzle/sleet/snow/ice/shower/bathroom/sauna
4) DO NOT just set your phone down on a surface before checking to be sure that its not wet. (I am willing to bet money that this is the #1 cause of the belligerent people who SWEAR they never got the phone wet.)

Do you honestly believe that any electronics manufacturer on the planet should sell a $600 "MOBILE" device that isn't allowed to be used outside on a rainy day or in a bathroom after a shower? What the hell are you talking about? That's like saying that someone can sell a car that can't be left out in the sun or you void your paint warranty. You clearly have a definitively biased opinion that shows no consideration for business ethics.

Furthermore, most of these postings are complaints about a failed water damage indicator on a WORKING phone!! Are you suggesting that an electronics manufacturer should be allowed to void a warranty on a WORKING device because a sticker SUGGESTS possible damage?!

To have a device that can no longer be warrantied down the road because it is already voided BEFORE it has a problem is a complete violation of any reasonable quality and support expectation of a consumer when purchasing such an expensive product from such a well-established industry leader.

Most of the complaints here are in regards to the placement of the sticker, not the sticker system itself. If the stickers being used were on the inside of the phone, then the manufacturer's arguments might "hold water" (pun intended), as there likely would be ACTUAL damage to the phone in the case where a motherboard sticker shows past water presence.

[nate.spangler]

my phone was replaced just the other day because of the touchscreen not working. I had the oily look to the screen and the sticker on the side was red but the other one at the bottom wasn't. I wasn't in the store but 5 minutes before I had my new phone in hand, no questions asked. guess I just got lucky?

[nrfitchett4]

Originally Posted by luckyponche

Do you honestly believe that any electronics manufacturer on the planet should sell a $600 "MOBILE" device that isn't allowed to be used outside on a rainy day or in a bathroom after a shower? What the hell are you talking about? That's like saying that someone can sell a car that can't be left out in the sun or you void your paint warranty. You clearly have a definitively biased opinion that shows no consideration for business ethics.

Furthermore, most of these postings are complaints about a failed water damage indicator on a WORKING phone!! Are you suggesting that an electronics manufacturer should be allowed to void a warranty on a WORKING device because a sticker SUGGESTS possible damage?!

To have a device that can no longer be warrantied down the road because it is already voided BEFORE it has a problem is a complete violation of any reasonable quality and support expectation of a consumer when purchasing such an expensive product from such a well-established industry leader.

Most of the complaints here are in regards to the placement of the sticker, not the sticker system itself. If the stickers being used were on the inside of the phone, then the manufacturer's arguments might "hold water" (pun intended), as there likely would be ACTUAL damage to the phone in the case where a motherboard sticker shows past water presence.

if they manufacturer sold a water proof phone I could agree with this. But these things are not water proof and any electronics are prone to water damage. do you take your 60" flat screen outside in the rain to watch t.v.?

this post makes no sense.

[bobturismo]

I happen to run into a ghost armor stand at the mall and was waiting to meet someone so I said what the hell.

The kid said he couldn't get the edges lined up right, he must've kept using that little spray bottle of water or whatever, enough to activate the sticker on the side under the cover.

I'm just gonna grab a sticker off of another one of the many sprint phones I have, but I wish I had done the double tape thingy now.

[clueless25]

Im actually on verizon, and my stickers were red when i got it... Mostly likely due to being in hot containers during shipping... Personally i think its a joke. True damage due to dropping it in a puddle sink or elsewhere would be very obvious.

[NYC Guy]

When I first purchased my TP2 I could swear that I read a thread here that said the Sprint model had three water indicators inside and not two. All of the discussion here is about it having two water indicators.

[nrfitchett4]

Originally Posted by NYC Guy

When I first purchased my TP2 I could swear that I read a thread here that said the Sprint model had three water indicators inside and not two. All of the discussion here is about it having two water indicators.

as far as I know, there is the external one, just inside the battery cover, one down by the board, and one on the battery. that could be the third they are talking about.

[NYC Guy]

Originally Posted by nrfitchett4

as far as I know, there is the external one, just inside the battery cover, one down by the board, and one on the battery. that could be the third they are talking about.

I see the one on the battery and also there is one visible when you remove the back cover on the outside left side of the phone. Where is the third one located?