outlook problem

Bostonbull · #1 (**permalink**) 02-08-2010, 08:34 AM

Wirelessly posted (Mozilla/4.0 (compatible; MSIE 6.0; Windows CE; IEMobile 8.12; MSIEMobile6.0) Sprint T7380)

i am having trouble getting my work email on my Sprint TP2. i enter all information correctly, hit send receive and get and error synchronizing message.

any known issues or fixes?

Bostonbull · #2 (**permalink**) 02-11-2010, 09:29 PM

bump....

HTC_TP · #3 (**permalink**) 02-11-2010, 09:32 PM

Can you provide the exact sync error code?

KHPower · #4 (**permalink**) 02-12-2010, 05:32 AM

What email does your work Use??

Bostonbull · #5 (**permalink**) 02-13-2010, 12:48 PM

It isnt a code just a message, error synchronizing, unable to connect to server, check all settings, blah blah blah.

My email address would be name@companyname.com I have checked with IT, made sure I have everything exact and noone but me ios having a problem. They are all on blackberry and iphone, I am the only winmo user.

HTC_TP · #6 (**permalink**) 02-13-2010, 01:23 PM

Can you sync successfully while connected to your work PC while connected to your company domain?

I'm surmising your issue is OTA(over the air) and without any specifics this is difficult to resolve as there are a myriad of variables involved. I think you will need to look to your IT Staff to provide resolution as there could be specific Exchange settings involved which I have no vision of.

In the meantime, I found a link worth reviewing - HERE

Bostonbull · #7 (**permalink**) 02-13-2010, 02:05 PM

I should add that I am not trying to sync via USB and laptop/comp. I am trying to add a new email acct onto my phone, using the new account tab under messages.

is there another way to add this acct, that I am unaware of? All I want is to be able to get my work email across my phone

HTC_TP · #8 (**permalink**) 02-13-2010, 08:33 PM

Quote:

Originally Posted by Bostonbull

I should add that I am not trying to sync via USB and laptop/comp. I am trying to add a new email acct onto my phone, using the new account tab under messages.

is there another way to add this acct, that I am unaware of? All I want is to be able to get my work email across my phone

Well, a good test of the syncing issue would be to connect your phone from a domain PC at your work. This would permit you configure/test your sync ability via a USB connection rather than the problem you are having get this to work OTA.

Bostonbull · #9 (**permalink**) 02-13-2010, 10:13 PM

just installed activesync on my work laptop, ran it and it wouldnt sync their either. They would connect and I could read my simcard, but no sync of info........

**freeza** · #10 (**permalink**) 02-13-2010, 10:36 PM

Stock ROM?