What happens if I exchange my TP2 within 30 days?

[reyrey127]

Since I have a rebate for the $100, what happens if I exchange my defective phone for another Tp2? Would I need to re submit my rebate? Does anyone have any idea?

[codybear]

Originally Posted by reyrey127

Since I have a rebate for the $100, what happens if I exchange my defective phone for another Tp2? Would I need to re submit my rebate? Does anyone have any idea?

I had to send in my tp1 within 30 days and had already sent out the rebate.
Everything was fine and I got my rebate still.
Didn't have a single problem.
Just make sure you keep records of everything(incase their system screws up), and you'll be fine.

[laymanspc]

Varies by carrier I'm sure, but I just got a defective C key on my new TP2. I notified them two days after the fact, they setup the paperwork for the exchange, and it took them over a month to get in a replacement. I had cut the box to do the rebate and when I took it all into the store, they kept the new box with my old unit and left me with my old cut up box and old manual etc.

[mathiass]

Originally Posted by reyrey127

Since I have a rebate for the $100, what happens if I exchange my defective phone for another Tp2? Would I need to re submit my rebate? Does anyone have any idea?

It should just be an even exchange, if you get that option. They would wanna know why you are exchanging it, and if it is a hardware issue or some kind of malfunction they'll probably exchange it. If they determine user error (like cracked screen, etc) then they'll probably make you use insurance. Just go into a store and see what your options are.

[reyrey127]

thanks for the response, but does anyone with SPrint have the same issue as me?? sprint is pretty anal i hear..

[guitardoc64]

What is defective? If it's an obvious problem such as a keyboard issue or something like that you shouldn't have to worry.

[cmdauria]

Originally Posted by reyrey127

thanks for the response, but does anyone with SPrint have the same issue as me?? sprint is pretty anal i hear..

I had to do an exchange with my wifes blackberry 2 weeks after we got it. No problems whatsoever with the rebate!