Sprint Online Advanced Exchange - Decommissioned

[strra]

well, i was attempting to make a claim on my wife's blackberry today and found this:
https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y

Dear Valued Sprint Customer:

Thank you for your interest in Sprint's Self-Service Phone Replacement web tool. The web tool was decommissioned on December 11, 2009. Your phone repair needs can now be met through one of the following methods:

• All customers can visit a Phone Repair Center to have their handset diagnosed and solution provided. To locate the nearest Sprint Phone Repair Center visit Sprint.com

should have done it yesterday, i guess

[CaliBoyPhillip]

Lame, oh well looks like I'll be forced to go see those jerks at my sprint store now rofl...

[Dr.8820]

just remember to be nice!

[CaliBoyPhillip]

Yeah lol I'm always nice usually when dealing with this type of things, if anything i hope i get a female =s

[EJFudd]

Yeah!! More time at the sprint store.

[rose1]

Damn, good thing I got 2 replacements last week.

[staticchmbr]

i try to help people, but SPRINT gives us a limit as to how many exchanges we can do a month. when people come in to abuse the system, and make up stories about how their phone is "broken", it ruins it for people that actually do have a problem. alot of times, people want exchanges because they have a scratch on their new expensive phone. if there is a noticeable issue, there should be no reason why it doesnt get fixed or exchanged.

plus, customer service doesnt help the stores one bit. they like to give out false information to customers just to get them off of the phone. they say things like "go to the store, and they can switch you out right away no matter what for free." or they say " go to the store, and they will switch you to a different model with no problems." unfortunately, as an indirect service center, we can't do this. if they notate the account, you can go into a CORPORATE location, and sometimes they can help you with it. on top of that nonsense, sprint has closed 60-70% of the corporate locations nationwide.

sure a lot of the techs are jerks about stuff, and im sorry about that, but a lot of it is from issues i have already stated. we have sprint constantly breathing down our necks, threatening to close down the store because we have too many exchanges. then to top it off, they have the refurbishing depot go over the returned phones, and if they dont find an issue that meets their standards, they yell at us.

[mconig78]

I agree with the above post I think it is taken advantage of big time. I see so many people on this site and others that have returned there phones many times just because it has a scratch or something small like that and say there is some other issue just to get a new phone. These are the same type of people that will sue anyone and everyone just becasue they looked at them. The ambulance chasers. With over 12 years with Sprint I have only used the insurance twice. Just my rant.

[theroyalwe]

I have to agree... I replaced 2 TP's with the online tool... both with non-working keyboards. While I knew that I could have gotten them replaced for me by going to a store or making an annoying phone call I thought it was really easy to replace it that way. Of course the whole time I was thinking how easy it would be to get a phone replaced even if there wasn't a problem. I guess they could always go back and charge the $75 for non-broken phones, but then it would cause a lot of complaints.

I do have to give Sprint credit for trying this... and blame those that abused it for making them take it away.

[S8perman]

Wow


Edit: Forgot Link: https://indirect3.sprint.com/apps/ad...&FROM_SPRINT=Y