Sprint Online Advanced Exchange - Decommissioned - Page 3

samshady · #21 (**permalink**) 12-21-2009, 12:14 AM

The only problem I have with the repair stores is they don't have any phones in stock from what I've seen. I'm tired of going all the way out there for them to look at my phone for 3 minutes to tell me the same thing I already know that I need a replacement. Oh but we don't have any so we'll call you in two days so you can come all the way back again.

03LXV6 · #22 (**permalink**) 12-21-2009, 11:23 AM

I called Friday because of a broken keyboard and they offered me a Pre, Treo, BB, Snap, or Some other crap. I told them I have a Pro and need to get one like it and they offered the TP2.

After 10 minutes I was told the TP2 is not available for 2 months. I went online and saw that the TP2 was available for immediate shipment so I called back and asked about getting one now. I was told that and AE was done and that system was decommissioned so I am not getting a phone. Eventually I was told I will get one when the get stock.

I went to a store and they saw the note and said I can come back and get one there when they have stock.

ChrisH09 · #23 (**permalink**) 12-21-2009, 04:28 PM

I have always pondered why Sprint Repair Centers don't have replacement phones in stock. I used to be with Verizon and they always have phone in stock for replacements. I went through a huge ordeal with Sprint on how there way of thinking sucks. I don't have time to wait for a replacement phone to show up at my door, and it cost more to send it to me that to have a huge shipment sent to the stores. I have never like replacement phones, they tend to be in worse shape (Physically) than the phone that I was about to turn in to them. For example I had a Touch Pro Advanced Exchanged to me, got it and took the plastic protection stuff off the screen to find a 2-3inch piece of tape going from half the screen to the middle button down by the call/end buttons..also the slider was grindy and rough to open. I instantly sent it back and called up Sprint and told them about it. Luckly a few weeks later I went into the store and talked to the guy I bought my phones from and he somehow upgrade me to the Touch Pro 2 without any cost...and to my suprise...It was a brand new in the box phone, not a refurbished unit. I understand some people take atvantage of this option, and sadly Sprint took it away...but what I would like to see out of it is Sprint sending phones to the Retail locations so us sprint users don't have to spend our time waiting for a phone...if Verizon can do it, so can they. And to add to this post...The Touch Pro was a horrible phone...and I'm guessing most of the replacements people were doing was on that phone...

**BooDaddy** · #24 (**permalink**) 12-21-2009, 07:57 PM

Sad to see this handy feature being shut down. Cant help to wonder how much impact all the scammers out there had on Sprints decision to end this service.

**Recursion** · #25 (**permalink**) 12-21-2009, 08:25 PM

Wow, this really sucks. And I agree with the Sprint Stores being pretty worthless, in that replacement phones are never in stock & having to drive there TWICE is nuts.

chilwill2000 · #26 (**permalink**) 12-24-2009, 05:00 PM

Quote:

Originally Posted by auburnmk

What sucks is all the Sprint stores I go to in Atlanta all suck...lol They always messed up any transaction with any phone, even had a manager call me a liar! I have 6 lines and to be called a liar was extremely out of line.

I totally agree with you, all of the Metro-Atlanta stores suck!