[theroyalwe]

I have to agree... I replaced 2 TP's with the online tool... both with non-working keyboards. While I knew that I could have gotten them replaced for me by going to a store or making an annoying phone call I thought it was really easy to replace it that way. Of course the whole time I was thinking how easy it would be to get a phone replaced even if there wasn't a problem. I guess they could always go back and charge the $75 for non-broken phones, but then it would cause a lot of complaints.

I do have to give Sprint credit for trying this... and blame those that abused it for making them take it away.