5TH SPRINT REPLACEMENT... WHAT DO I DO???

[puff601]

Wirelessly posted (TELECA-/2.0 (BREW 3.1.5; U; EN-US; SAMSUNG; SPH-M810; Teleca/Q05A/INT) MMP/2.0 Profile/MIDP-2.1 Configuration/CLDC-1.1)

Hi guys, i really need help/advice. ok so i have a sprint and i just got my 5th replacement through advance exchange today... my 3rd replacement this month... each fone i get freezes at times and i have to remove the battery. this happens 3-4x a day... i was on the fone with sprint all day yesterday and they kept saying they wont do anything about it because im past my 3rd replacement.after several more calls, someone finally sent me another replacement. a supervisor said i called 28x yesterday and i guess they still dont understand i am having serious issues here... does anyone know someone i can contact at sprint to have this resolved? i just want a fone that works, preferebly a different model. ive heard everything from there is nothing that can be done, use my upgrade, call asurion, hung up on over 5x, etc. they act like i am sending in for replacements just for the fun of it... i have read online about people that have these probs with sprint and they have done stuff like credit their account for the full price of the problematic fone or just giving them a free fone of their choic but i cant seem to get any resolution at all... ive even threatened to cancel my service but they dont budge or they hang up on me... i just want a fone that works, can someone please help me? i would really appreciate it. thanks

[mikejones13]

Wow 5 PHONES huh? Well were you running stock on each one? Did you install any cabs? Seems kinda crazy to go through 5 and the phone has been out a little more than 4 months. I don't know what you can do if EVERY SINGLE phone is doing the same thing. All I can say is GOOD LUCK with sprint...

[skipster]

I echo Mike's sentiment. Are you installing anything at all over and above what comes on the phone? This sounds like a bad program is causing your issues.

[WhiteBlazer01]

I am on the EnergyROM 28008 with WM6.5.3, and I think I get the same issue. It just freezes at times. No screen, no power, just a soft reset to fix. I even turned off the feature that turns the screen off after a few minutes, and noticed today it was frozen while dim. When I was on the stock rom (albeit Verizon), it was super smooth and stable. No problems. But I like my phones nice and newest technology, so I flash, and kinda deal with the bugs.

I don't know what to say to help you. I think after 5 phones, you may have to re-assess your needs in a phone, maybe this is too much for you. Most of us here know to deal with it sometimes as it comes with the territory, but occasionally, people get super picky and nit-picky (not saying you are, just making a point). Anyways, good luck and I hope things work out for you.

[p-slim]

Originally Posted by WhiteBlazer01

I am on the EnergyROM 28008 with WM6.5.3, and I think I get the same issue. It just freezes at times. No screen, no power, just a soft reset to fix. I even turned off the feature that turns the screen off after a few minutes, and noticed today it was frozen while dim. When I was on the stock rom (albeit Verizon), it was super smooth and stable. No problems. But I like my phones nice and newest technology, so I flash, and kinda deal with the bugs.

I don't know what to say to help you. I think after 5 phones, you may have to re-assess your needs in a phone, maybe this is too much for you. Most of us here know to deal with it sometimes as it comes with the territory, but occasionally, people get super picky and nit-picky (not saying you are, just making a point). Anyways, good luck and I hope things work out for you.

if i'm not mistaken i think energyrom uses showcase, thats probably the reason your phone freezes.

[slopokdave]

Am I in the right forum? (touch pro 1)... lol.

But seriously, after 3 you should be able to swap it out for another phone. I haven't seen anyone needing to swap out for that many TP2s.

[ACHlLLES]

What programs are you installing? You should be pretty sure at this point that it's not the phone, but it's you or the programs you are installing.

[siraloz]

Looks like you need to get yourself an iPhone, bud! Kinda like switching to automatic from manual.

Originally Posted by puff601

Wirelessly posted (TELECA-/2.0 (BREW 3.1.5; U; EN-US; SAMSUNG; SPH-M810; Teleca/Q05A/INT) MMP/2.0 Profile/MIDP-2.1 Configuration/CLDC-1.1)

Hi guys, i really need help/advice. ok so i have a sprint and i just got my 5th replacement through advance exchange today... my 3rd replacement this month... each fone i get freezes at times and i have to remove the battery. this happens 3-4x a day... i was on the fone with sprint all day yesterday and they kept saying they wont do anything about it because im past my 3rd replacement.after several more calls, someone finally sent me another replacement. a supervisor said i called 28x yesterday and i guess they still dont understand i am having serious issues here... does anyone know someone i can contact at sprint to have this resolved? i just want a fone that works, preferebly a different model. ive heard everything from there is nothing that can be done, use my upgrade, call asurion, hung up on over 5x, etc. they act like i am sending in for replacements just for the fun of it... i have read online about people that have these probs with sprint and they have done stuff like credit their account for the full price of the problematic fone or just giving them a free fone of their choic but i cant seem to get any resolution at all... ive even threatened to cancel my service but they dont budge or they hang up on me... i just want a fone that works, can someone please help me? i would really appreciate it. thanks

[Dr.8820]

it happens to me and i'm on stock. it wasn't doing it when i 1st got the phone, but it's freezing more and more each day.

[bast525]

some of you guys.... I dunno man. I feel this guys pain. I am on Verizon and I too had to go thru five phones... yeah... FIVE Touch Pro 2's, before they finally got me one that worked without issues. However, in my case they were different issues, and I think this was exacerbated by the fact that two of the replacements were "certified like new", which is a joke.

1st phone - New - worked great for about 3 weeks, then I notice the keyboard feels funny, keys in the lower right corner are making a crinkling sound like celophane and becoming less and less responsive. Glue strip holding the keyboard membrane down starts to wear out and the membrane lifts off the plastic. Enter key and right arrow key become almost completely unresponsive


2nd phone - New - severe stuck pixel problem


3rd phone - Certified like new - what a joke, the screen is all scratched up, phone has three stuck pixels, pictures taken with the camera have a weird blue spot that must be a defect in the sensor.... cleaning the lense does nothing


4th phone - Certified like new - first thing I notice is that the little metal 'grill' covering the earpiece is missing, but the screen is flawless, no scratches or stuck pixels, so I figure no big deal I'll live without it. Then I call 611 to activate the phone.... and come to find the earpiece speaker is completely blown. Also, the volume down key is flat... it cannot be pressed at all with the back cover on


I am so pissed that they can call these certified like new.... I mean what the hell. Anyways, after I called and spoke with a manager, they offered me the Droid or the Imagio, I said no way, so they sent me another new touch pro. I think it's been close to two months now I've had it, and other than one hard to spot stuck pixel in the corner, it is so far working flawlessly, and I am happy.

Anyways... give the guy a break... he may really just be unlucky.