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Hi guys, i really need help/advice. ok so i have a sprint and i just got my 5th replacement through advance exchange today... my 3rd replacement this month... each fone i get freezes at times and i have to remove the battery. this happens 3-4x a day... i was on the fone with sprint all day yesterday and they kept saying they wont do anything about it because im past my 3rd replacement.after several more calls, someone finally sent me another replacement. a supervisor said i called 28x yesterday and i guess they still dont understand i am having serious issues here... does anyone know someone i can contact at sprint to have this resolved? i just want a fone that works, preferebly a different model. ive heard everything from there is nothing that can be done, use my upgrade, call asurion, hung up on over 5x, etc. they act like i am sending in for replacements just for the fun of it... i have read online about people that have these probs with sprint and they have done stuff like credit their account for the full price of the problematic fone or just giving them a free fone of their choic but i cant seem to get any resolution at all... ive even threatened to cancel my service but they dont budge or they hang up on me... i just want a fone that works, can someone please help me? i would really appreciate it. thanks

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

Wow 5 PHONES huh? Well were you running stock on each one? Did you install any cabs? Seems kinda crazy to go through 5 and the phone has been out a little more than 4 months. I don't know what you can do if EVERY SINGLE phone is doing the same thing. All I can say is GOOD LUCK with sprint...

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

I echo Mike's sentiment. Are you installing anything at all over and above what comes on the phone? This sounds like a bad program is causing your issues.

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

I am on the EnergyROM 28008 with WM6.5.3, and I think I get the same issue. It just freezes at times. No screen, no power, just a soft reset to fix. I even turned off the feature that turns the screen off after a few minutes, and noticed today it was frozen while dim. When I was on the stock rom (albeit Verizon), it was super smooth and stable. No problems. But I like my phones nice and newest technology, so I flash, and kinda deal with the bugs.

I don't know what to say to help you. I think after 5 phones, you may have to re-assess your needs in a phone, maybe this is too much for you. Most of us here know to deal with it sometimes as it comes with the territory, but occasionally, people get super picky and nit-picky (not saying you are, just making a point). Anyways, good luck and I hope things work out for you.

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

Am I in the right forum? (touch pro 1)... lol.

But seriously, after 3 you should be able to swap it out for another phone. I haven't seen anyone needing to swap out for that many TP2s.

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

What programs are you installing? You should be pretty sure at this point that it's not the phone, but it's you or the programs you are installing.

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

if i'm not mistaken i think energyrom uses showcase, thats probably the reason your phone freezes.

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

Looks like you need to get yourself an iPhone, bud! Kinda like switching to automatic from manual. :-)

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

If you had 5 phones....lol its your fault...Your doing something wrong...I hate being a jerk, but i would have canceled your account. And told you to go somewhere else. lol

Re: 5TH SPRINT REPLACEMENT... WHAT DO I DO???
 

it happens to me and i'm on stock. it wasn't doing it when i 1st got the phone, but it's freezing more and more each day.