5TH SPRINT REPLACEMENT... WHAT DO I DO???

[MinLo]

Originally Posted by bast525

some of you guys.... I dunno man. I feel this guys pain. I am on Verizon and I too had to go thru five phones... yeah... FIVE Touch Pro 2's, before they finally got me one that worked without issues. However, in my case they were different issues, and I think this was exacerbated by the fact that two of the replacements were "certified like new", which is a joke.

1st phone - New - worked great for about 3 weeks, then I notice the keyboard feels funny, keys in the lower right corner are making a crinkling sound like celophane and becoming less and less responsive. Glue strip holding the keyboard membrane down starts to wear out and the membrane lifts off the plastic. Enter key and right arrow key become almost completely unresponsive


2nd phone - New - severe stuck pixel problem


3rd phone - Certified like new - what a joke, the screen is all scratched up, phone has three stuck pixels, pictures taken with the camera have a weird blue spot that must be a defect in the sensor.... cleaning the lense does nothing


4th phone - Certified like new - first thing I notice is that the little metal 'grill' covering the earpiece is missing, but the screen is flawless, no scratches or stuck pixels, so I figure no big deal I'll live without it. Then I call 611 to activate the phone.... and come to find the earpiece speaker is completely blown. Also, the volume down key is flat... it cannot be pressed at all with the back cover on


I am so pissed that they can call these certified like new.... I mean what the hell. Anyways, after I called and spoke with a manager, they offered me the Droid or the Imagio, I said no way, so they sent me another new touch pro. I think it's been close to two months now I've had it, and other than one hard to spot stuck pixel in the corner, it is so far working flawlessly, and I am happy.

Anyways... give the guy a break... he may really just be unlucky.

Check his previous posts.....
literally yesterday he posted 3rd replacement phone, today he's on his 5th....

[siraloz]

He prolly forgot to count. You know numeracy is a big problem here in the US.

Originally Posted by MinLo

Check his previous posts.....
literally yesterday he posted 3rd replacement phone, today he's on his 5th....

[dallastx]

If you had 5 phones....lol its your fault...Your doing something wrong...I hate being a jerk, but i would have canceled your account. And told you to go somewhere else. lol

[c0011j]

Originally Posted by dallastx

If you had 5 phones....lol its your fault...Your doing something wrong...I hate being a jerk, but i would have canceled your account. And told you to go somewhere else. lol

I have to agree.. I do advance exchange all the time for customers and you are the first person I have heard of that has had 5 returns ( i havent even had anyone with 3) for a TP2.

After 3 AE's we send customers to a repair shop because if you are having issues with 3 seperate phones there is a good chance that it may be something you are doing.

And while I flash and use custom rom's, technically speaking once you do that you are taking a risk and if something keeps happening you might as well stay stock, because I really doubt that you could have gotten 5 bad TP2's.

[rushco]

Troll?

[Wesley762]

Originally Posted by rushco

Troll?

Sounds like it, looks like it. I am sure you you know how the rest of that goes.

[The Digital Dynamo]

I have also gone thru 5 different sprint touch phones from instinct to the HTC2Pro. Check out my introductions to read the whole sordid details.

[wampuscat]

I think u should hard reset and only install one program a day and weed out the culprit . could just about guarantee its sumthin your putting on it.the audio tweak that came out a couple weeks ago did it to me. started uninstalling till it went away and now no problems

[apacho01]

Honestly, I work in Service and Repair at a local Sprint store, We have replaced over 100 TP with TP2's.
One was returned due to compatability issues with BT and door locks for houses.
We have had ONE come back for software issues and turns out to be his card.
Simply replacing his card fixed his issues. That is my suggestion for Resolution.

(FYI, Care is only allowed to send 3 devices via advanced exchange. after that you are required to go to a Service and Repair location.)

[mswlogo]

Originally Posted by apacho01

Honestly, I work in Service and Repair at a local Sprint store, We have replaced over 100 TP with TP2's.
One was returned due to compatability issues with BT and door locks for houses.
We have had ONE come back for software issues and turns out to be his card.
Simply replacing his card fixed his issues. That is my suggestion for Resolution.

(FYI, Care is only allowed to send 3 devices via advanced exchange. after that you are required to go to a Service and Repair location.)

That's a really good point. A bogus SD card could cause havoc.

My phone has done that once in the last month and I think it was on the first ROM I flashed which I think was a mighty ROM. Been running Energy ROMs for a while now and they have been doing very good. 18hr's and I'm still at 70% and used the GPS for almost an hour on battery with screen on. I'm about ready to buy a 2nd one for my wife.