10-13-2007, 12:00 AM
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Yeah it's a good thing I didn't end up doing my hard reset today. LOL But they sure wasted about 2 hours of my time yesterday morning.
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10-13-2007, 12:44 AM
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I am having a 67 error. I was messing around with tethering just before though. Do you guys think it is a migration issue? My account isn't in ensemble yet.
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10-13-2007, 12:57 AM
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Well, I ended up knocking out my phone... got curious about ##786#
I did the master reset and then ##MSL# and reactivated the phone but I did this last night, and I too lost my net until this afternoon when I just decided to try it on a whim. The IOTA completed almost instantly and I was back in business. I wonder if they migrated me to Ensemble last night or if it was something else...
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10-13-2007, 01:42 AM
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Provisioning Issue
It was a provisioning issue that mainly effected Moguls and it had nothing to do with Ensemble. Mogul customers are already on Ensemble. Issue was resolved on 10/11 around 12:00 CST. Some devices did not auto provision once the issue was resolved and customers had to contact technical support to reset through ##786#. If you are still having problems, dial 888-211-4727 from your home phone and ask for technical support. They can reconstruct your Vision Data services and resolve the problem.
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10-13-2007, 03:49 AM
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I work for sprint's adv tech support. I have a 6800, and we have been horrible problems with the internet on the 6800's only for some reason.. Yhey have since solved this. My phone was affected and I was sad..
 I ended up having to hard reset my phone to get it reconnect.
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10-13-2007, 09:19 AM
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i did a hard reset plus yesterday, meaning i hard reset the phone, plus i wiped the programming out of it, then when it came back to the today screen, i made it connect to the internet and IOTA did it's thing, i re entered my MSL number, then the MSID and MDN and everything is good. The tech I spoke with informed that even without your info in the phone, the internet will still work. that guy is registered with us on here and he is a champ with the moguls, so when he pops me a message I am going to get him in here to help anyone else still having issues.
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10-13-2007, 12:23 PM
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Thanks alot JackSchitt and others who posted insightful info in this thread. I'm still fairly new to the PPC world but I'm absorbing everything like a sponge. I'm very happy to have found an awesome community to call home! =) All is well and all my settings are back to normal and I'm happy I didn't have to hard reset+. Sorry to those who had to though!
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10-13-2007, 12:32 PM
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Quote:
hey man, not a problem. i know the frsutration and am always here to help when i can. i unfortunately had to hard reset like 3 times yesterday, but today everything is all good. anyone having issues, call this number 877 809 6696 thats the advanced tech support, i had to wait on hold a while, but they resolved my issue.
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10-13-2007, 12:41 PM
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Yeah I was up maaaad late a couple nights ago making a folder on my memory card with all my CABs just in case. I have that number in my phone now just in case I'll ever need it and I'm sure I will! The tech I spoke to on Thursday morning was ALOT of help but I don't think he knew what the problem was at that point. While I was on my alternate line with him, my phone died and he actually called me back. Big ups to Kevin at Sprints advanced tech support!
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10-13-2007, 02:34 PM
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the guy that helped me was Ronald. I have been getting alot of US tech supports, not overseas where they are reading a script.
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