[dbigdawg]

It was a provisioning issue that mainly effected Moguls and it had nothing to do with Ensemble. Mogul customers are already on Ensemble. Issue was resolved on 10/11 around 12:00 CST. Some devices did not auto provision once the issue was resolved and customers had to contact technical support to reset through ##786#. If you are still having problems, dial 888-211-4727 from your home phone and ask for technical support. They can reconstruct your Vision Data services and resolve the problem.