Is Sprint still giving out refur'ed MOGULs? - Page 48

Jim_in_VA · #**471** (**permalink**) 06-25-2009, 06:00 AM

Just got a TP yesterday via Asurion

Deviation · #**472** (**permalink**) 06-25-2009, 07:11 AM

I'm on my 4th refurb'd Mogul...within a week. So yeah they are still around an plentiful. You may get lucky on an advanced replacement if they are low/out of stock on them.

r21m20 · #**473** (**permalink**) 07-08-2009, 08:46 PM

Got My TP Today. YEEEEEEEEEEESSSSSS. Finally It only took 5 Moguls and one very pleasant Customer Service Person. Thanks Sprint. I will be a customer for another 7 years.

intimidatorx31 · #**474** (**permalink**) 07-08-2009, 11:34 PM

Dang they are still in stock with moguls where im at.

dougdascenzo · #**475** (**permalink**) 07-09-2009, 02:42 AM

Got a touch pro over the phone with assurion calling on Saturday, July 4. Got it Tuesday.

intimidatorx31 · #**476** (**permalink**) 07-09-2009, 04:47 AM

I have sprints $7 TEP for my mogul.

Should i go thru advance exchange or Asurion?

**tokuzumi** · #**477** (**permalink**) 07-09-2009, 09:12 AM

I went through the Self Service Repair site yesterday, and I'm getting a Mogul. I hope this on lasts longer than 30 days.....

polobreaka · #**478** (**permalink**) 07-09-2009, 01:50 PM

is this a free replacement? or you have to pay $100 deductable fee?

**tokuzumi** · #**479** (**permalink**) 07-09-2009, 02:15 PM

Quote:

Originally Posted by polobreaka

is this a free replacement? or you have to pay $100 deductable fee?

It depends on what the deal is. If you threw it on the ground, and it's in pieces....$100. You dropped the phone in the toilet....$100 (I'd charge you $200, just for me having to touch it....)

If there was some type of failure, due to software, or buttons don't work anymore, or the screen doesn't display, and the phone does not have more than normal wear and tear, and you have insurance, it will usually be free. In my case, the replacement was free.

polobreaka · #**480** (**permalink**) 07-09-2009, 02:26 PM

i got a refurb mogul through asurion and the voice command button never worked. i didnt care too much about it because i dont use that button anyways. as time went by, my power button stopped working. i have dropped it maybe twice overall and the marks on the phone is not bad but power button worked even after dropped. just lately it stopped work so i have to keep pushing microsd card to wake up phone. its just a hassle. some of my buttons on the keyboard is hard to press to get the letters to work and some light spots on the screen.

i brought it into the sprint store, the lady took it apart and said the buttons (VC and power) is off. she just automatically assumed that i dropped it and told me that it'll cost $100 to replace and i am eligible via insurance. im sure she had probably input that into the system.

but how do i explain to another sprint store repair center that it wasnt my fault? and if i do the self service replacement, would i be granted a free replacement? ok the buttons dont work but i can deal with that, but the keyboard is annoying as hell when i have to retype some words if i dont press hard enough. i do not want to pay $100 for another mogul.

i dont know if i can stand using this phone for 30 days. right now i have treo pro activated.