Very disappointed in the local store tech, need advice - Page 3

**skeegcpp** · #21 (**permalink**) 02-10-2009, 06:15 PM

Quote:

Originally Posted by weedahoe

Its just we have A LOT of

s and they are asking relavent Qs but dont give enough info and dont have anything listed in their profiles. Its has become one of my pet peeves.

huh-huh....definitely understand. kinda makes it hard to know how to go about the issue without that basic info. it made me laugh when i saw it.
but to get back on topic, some store techs are ok...bad thing is, majority arent.

BigMrChimps · #22 (**permalink**) 02-11-2009, 03:03 AM

I agree go to a different store or call in to the techs at verizon wireless, They have a great well trained staff that actually will be able to get to the root of the problem and fix your issue.

DougWare · #23 (**permalink**) 02-11-2009, 10:39 AM

Ok, my refurbished 6800 just arrived via FedEx. The WiFi will absolutely not connect, and I haven't even activated the phone yet.

I simply can not wait another day because of my job for another replacement...

What are the chances that if I walk into a Verizon store with a tech department and explain nicely to them that this is my 5th 6800 inside of 2 weeks and ask for different model that they will offer me an in store replacement with a Touch Pro? I've completely lost faith in refurbished 6800s, and I need a comparable phone with a QWERTY keyboard.

Any advice is still appreciated!

**drewcam888** · #24 (**permalink**) 02-11-2009, 10:41 AM

My local store still has new 6800s so yours might also.

BigMrChimps · #25 (**permalink**) 02-11-2009, 11:36 AM

Quote:

Originally Posted by DougWare

Ok, my refurbished 6800 just arrived via FedEx. The WiFi will absolutely not connect, and I haven't even activated the phone yet.

I simply can not wait another day because of my job for another replacement...

What are the chances that if I walk into a Verizon store with a tech department and explain nicely to them that this is my 5th 6800 inside of 2 weeks and ask for different model that they will offer me an in store replacement with a Touch Pro? I've completely lost faith in refurbished 6800s, and I need a comparable phone with a QWERTY keyboard.

Any advice is still appreciated!

well, if you call in dont say that you want a new device just advise that you are sick of the trouble that you are having with the 6800, advise of all the issues that you have had and you "could" get changed out for a different device.