Very disappointed in the local store tech, need advice - Page 2

DougWare · #11 (**permalink**) 02-09-2009, 11:47 AM

Quote:

Originally Posted by mastergadgets

I would go to a store with a "real" tech department.

The problem is that this is the local corporate store with a tech department. When I walked in and noticed it was the same tech, I asked if he remembered me from Tueday, he said "Yeah, what have you done to this phone?"

The more I think about it, I think I've had a run in with this tech years ago when I was a Sprint customer. I had an LG 8100 (the best flip phone I've ever owned) and took it in for a firmware upgrade to enable .qcp ringtones if I remember correctly. He took 30 seconds to look at it and handed it back to me, saying that it had the latest firmware already on it, which I knew not to be true. At that point, he snatched it out of my hand and took it to the back to upgrade it. I lived in a different town then, and I had driven an hour to a corporate Sprint store with a tech department. I could be wrong, it may not be the same tech, it may just be his attitude that brings that memory back up.

I've had Verizon for nearly two years now, and I've sung their praises since I've had them. Their plans are resonable, their staff is knowledgable and helpful for the most part, and they've always always answered my billing questions and corrected any mistakes. This isn't enough to make me jump ship, but it's knocked them down a little in my view.

**weedahoe** · #12 (**permalink**) 02-09-2009, 12:28 PM

Too bad you arent a bit closer or I would go to the store with you and we would have some fun with you 'tech'.

fluidj · #13 (**permalink**) 02-09-2009, 05:19 PM

Quote:

Originally Posted by weedahoe

Too bad you arent a bit closer or I would go to the store with you and we would have some fun with you 'tech'.

ROAD TRIP!!! get it on video

**weedahoe** · #14 (**permalink**) 02-09-2009, 09:24 PM

Quote:

Originally Posted by fluidj

ROAD TRIP!!! get it on video

Thx but do us a favor and go into your profile and add your carrier name and device model please.

**skeegcpp** · #15 (**permalink**) 02-10-2009, 10:28 AM

Quote:

Originally Posted by weedahoe

Thx but do us a favor and go into your profile and add your carrier name and device model please.

lmao...

**bbsandkm** · #16 (**permalink**) 02-10-2009, 10:46 AM

i think isee another STOCK rom losing against a custom one
score
stock 0 vs custom 9999

**weedahoe** · #17 (**permalink**) 02-10-2009, 11:03 AM

Quote:

Originally Posted by skeegcpp

lmao...

Its just we have A LOT of

s and they are asking relavent Qs but dont give enough info and dont have anything listed in their profiles. Its has become one of my pet peeves.

**Darkjedi** · #18 (**permalink**) 02-10-2009, 12:30 PM

Verizon techs are the worst. I once asked one about data plans and had him tell me that I would get charged for browsing the internet even if its over WiFi. To tell you the truth, I think they are being sketch because they want commission. I don't know how Verizon protocol works, but I'd imagine if they can get you to upgrade a phone or add something to your plan and extend your contract they get a cut of that.

Sprint techs may not know more than the Verizon techs, but they don't try to BS you around and are willing to fix the problem by swapping it out or whatever if they don't know how to do it themselves.

I also thought I read that Verizon has started swapping out Moguls for the Touch Pro. If you want to give that phone a shot, you might have better luck calling up tech services on the phone and have them ship you a return label. When my XV6700 broke I didn't want to deal with the in-store techs so I just called up tech services and asked for replacement under my extended warranty. They tend to be more helpful and knowledgeable.

**weedahoe** · #19 (**permalink**) 02-10-2009, 12:34 PM

Quote:

Originally Posted by darkjedi007

Verizon techs are the worst. I once asked one about data plans and had him tell me that I would get charged for browsing the internet even if its over WiFi.

I second this one. I got into and arguement with a female CSR trying to tell me the same thing. I kept trying to explain it to her and how it works and she still kept telling me I would be charged. She obviously wasnt up to date and never has had a laptop and walked into a food place or hotel or school or anywhere else that uses WiFi. I finally gave up because I deemed her utterly stupid and retarded.

**drewcam888** · #20 (**permalink**) 02-10-2009, 12:42 PM

The CSRs do make money from upgrades and adding data plans. One reason I bought the titan was because it was one of the few smart phones I didn't have to buy a data plan for. The lady tried to tell me that it was now required on all smart phones but I said to look at the computer again because it can be on a pay per kb plan. She was like oh and said don't tell others that. I think implying that she didn't want to lose the extra money on no data plans. I mean look at the pearl now it is free on Verizon because they make so much extra money on the data packages. Every teenybopper in the world buys one now.