AHHH help :( can't connect to vision

[thedocrn]

Ok after 9 calls to cs my issue is resolved. I talked to a senior tech this morning who was able to fix mine by dialing ##786#. Once you're in this reverse logistics screen tap reset (right soft key). This is like a hard reset on steroids.

Once your phone reboots you will have to reenter your mdn and msid by going to ##3282#. Hope this helps you!

[machtenx]

Originally Posted by thedocrn

Ok after 9 calls to cs my issue is resolved. I talked to a senior tech this morning who was able to fix mine by dialing ##786#. Once you're in this reverse logistics screen tap reset (right soft key). This is like a hard reset on steroids.

Once your phone reboots you will have to reenter your mdn and msid by going to ##3282#. Hope this helps you!

whats the code to unlock when u hit ##3282# ?

[thedocrn]

That 6-digit unlock code is specific to each phone I believe, but you're welcome to try mine 521196

[dakidobf]

I was having this same issue and after holding for an hour and 15 minutes, I got a sprint tech to help me out. She said i wasn't provisioned for the internet and had me do all those resets with the ## and it worked. Then I tried to set up me sprintpcs mail and got the same message about incorrect password. I called again and the dude said I wasn't provisioned for that either. he did something and now my email is set up.

I think if you upgraded, but you were not previously on a smartphone, they have to provision you for the internet. If the rep didn't do it when you ordered your phone, you have to call tech support.

[Jafar]

Originally Posted by machtenx

Still not working for me I tried reseting both my user name and password. No luck.

Jafar, what code do you have to put in to get to that screen? I wanna try that.

Thanks!

Each phone has a specific MSL number (##MSL#) so you'll have to find that out from your CS rep. It looks like a lot of us didn't get our phones provisioned correctly so that might be part of the problem as well.

[rvashi]

Are you guys talking about Vision not working in the phone itself or are you talking about tethering? Because my EV-DO Vision service is working fine in the phone but when I do the Internet Sharing, it gives me the stupid Error Code 67: Registration Error notice.

Any ideas on this? I hope we don't have to have a Phone As Modem plan....cause that's a tremendous draw back when compared with the 6700 (at least for me). I wonder if we can use the old WModem program somehow in the 6800 which would prevent this error from occuring???