[dakidobf]

I was having this same issue and after holding for an hour and 15 minutes, I got a sprint tech to help me out. She said i wasn't provisioned for the internet and had me do all those resets with the ## and it worked. Then I tried to set up me sprintpcs mail and got the same message about incorrect password. I called again and the dude said I wasn't provisioned for that either. he did something and now my email is set up.

I think if you upgraded, but you were not previously on a smartphone, they have to provision you for the internet. If the rep didn't do it when you ordered your phone, you have to call tech support.