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Originally Posted by thedocrn
Ok after 9 calls to cs my issue is resolved. I talked to a senior tech this morning who was able to fix mine by dialing ##786#. Once you're in this reverse logistics screen tap reset (right soft key). This is like a hard reset on steroids.
Once your phone reboots you will have to reenter your mdn and msid by going to ##3282#. Hope this helps you!
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whats the code to unlock when u hit ##3282# ?