mogul on indefinite backorder!!!....

[slimmkudy]

i called asurion about my mogul and they offered me the same thing touch or diamond. i told the lady that i needed a keyboard and she put me on hold and when she came back on she told me that she could give me a treo 800. i asked why they wont give me a touch pro and she said they can only swap for the same type of phone i.e. diamond or touch... wtf those two are not comparable so im thinking about going in to a store and see if i get better luck there

[gradynyc]

Anyone who would take the mogul over the touch diamond needs there head examined. I was waiting for the pro and since it's always out of stock, I took the diamond this week thinking i might send it back when the pro comes in. Now after having the diamond a week. I will never get the pro. The pro is too thick and i don't text enough to need a keyboard. Take the diamond. It Is Balla Status For Real. By the way anyone want to get the diamond and trade it for a great mogul which i am about to put on ebay pm me. They just don't have enough memory, other than that they are great phones. Mine was anyway. The pro is a brick. --- active sync will solve your sd problem if 4gb is enough for you. Sure tv out is nice but bang for the buck and size Diamond is where it is at!!!

[Dagger969]

I'm also waiting on another mogul to come in. I went in to get my mogul looked at in late december and was told a week for another mogul. Here we are on the 11th and I still dont have a working phone. I also called asurion and was told touch or diamond. Hopefully if we just wait it out a bit longer, we'll be able to go to the pro.

[azrael201]

is mogul/xv6800 just an unreliable phone or you guys are just getting terribly reconditioned replacements?

[Dagger969]

Originally Posted by azrael201

is mogul/xv6800 just an unreliable phone or you guys are just getting terribly reconditioned replacements?

Its not really that its unreliable, its that the phone has some limitations and smaller defects that have been addressed in the touch pro. Among other things anyway...

[Imaginos]

If you are completely without a phone, I feel for ya. I had some water damage to mine and initially, it seemed to only take out the wifi hardware switch. I lived with it for a while since I have a cooked rom with a software wi-fi switch. Phone started going into airplane mode & wifi would come on by itself. It was time to make a claim. I did just that in the early early AM on 22 Dec.

You guys know the rest. I made a few calls and emails to Asurion as well. I was offered a Touch Diamond or the Treo 800W. I declined and countered with a request for a Touch Pro. They told me they aren't able to do that model as a replacement so I agreed to wait for a Mogul. Days pass.

While I am waiting, I find a can't-pass-up deal on craigslist for a NIB TP. I get a hold of the guy and we make the deal the next morning. Yay. I now have a Pro. I get it activated and I immediately miss my Mogul. The navigation button is a downgrade from the 5-way I know and love. I miss the buttons for messaging, browser, comm manager, camera and flashlight. The softkeys and start menu button are also sorely missed. I hoped I would get used to doing things differently but guess what.
Late that same afternoon, 9 Jan, my replacement Mogul shows up. Oh, thank you! It's a refurb, but I don't care. The Touch Pro is sitting on my desk being ignored until I spot a custom rom that might make me want to use it.

The refurb has some issues and I swapped parts with my old phone to fix it. It arrived with a bad white spot and really crappy touch screen sensitivity. I found the camera was showing over a dozen bad pixels too. I kept the screen & camera from my old Mogul - they were still like new. Old one goes back in the mail to those devils on Monday.

Hope those who are waiting for a replacement Mogul get taken care of soon. I think I might start hunting for a spare. I love this 6800 so much more than the 6850. For those fighting to get a Pro, be careful what you wish for. It's faster, but there's a tradeoff.

[hawkins31313]

"*****ING" works..They told me it will be 7-10 business days til i can get another one...I told dem "BULL****"..So i did alot of calling an talking well i guess they got tired of me because the`next day i had a BRAND NEW MOGUL in the box...so *****ing works...

[mikee4fun]

Just wanted to say thank you for the post. Heh, I know my titan is now at EOL (end of life) and the lack of development made me do this. I was able to get a Touch Pro free upgrade. I called into sprint customer care and told them I have white spots on the screen and the keyboard every couple of days stops working. I have to soft reset to make it work. I went on to say I hard reset the phone and also flashed to the latest rom and also hard reset after I flashed it and I still have the same issues. The sprint customer care rep gave me an eticket number and said to go to the local sprint store and they will resolve it. So I went down to my local sprint store, sure enough, there are no titans available in the warehouse and the store did not have any. They offered me an free upgrade to a Touch Pro and I took it. So that is my story, maybe you can pull it off stating something similar or even the same, just don't mention, Mikee4fun. =P

tomorrow morning I am calling the colorado states attorney general. this is a breach of contract! there TEP policy states the phone will be replaced with the same model or like kind with similar features. the diamond and the titan do not have the same or even similar features, other than they both have a windows mobile os. I personaly don't care about "storage memory" I have sd cards coming out my arse!!! maby that's why im sooooo grumpy about this...lol. im not taking this lying down, and am not through raising hell with them. " I have only begun to be a pain in the butt customer" its not the phone as much as, there not holding to there own claims! to replace my phone with a phone of equal ability.... oh well tomorrow is another day and im sure I won't get the same customer service rep....

[Chief85]

Originally Posted by boubert

tomorrow morning I am calling the colorado states attorney general. this is a breach of contract! there TEP policy states the phone will be replaced with the same model or like kind with similar features. the diamond and the titan do not have the same or even similar features, other than they both have a windows mobile os.

I can guarantee that there is either a clause in the contract which covers them in this kind of situation, or that "similar features" is broad enough to cover the diamond. In any case, a CBA would indicate that it's likely not worthwhile to initiate any legal action against Sprint for this...