Haha.. Direct quote from the service tech...

[PDAPhoneJunkie]

I wish Verizon was the same way. The Mogul is still their best phone but has issues. It took two calls to Verizon and then on to UTStarcom (Now "PCD") to get it replaced.

If you are wanting a replacment, call UTStarcom and tell them your issues. Tell them Verizon/Sprint doesn't know what is wrong and said it is up to the manufacture to decide if it should be replaced. Get them to say Yes and then ask for a ticket number, call back Verizon/Sprint and say "I talked to rep who said to call PCD to see if it needs to be replaced and they said YES", give them your ticket number and they will send you a refurb.

Of course it is always easier to deal with the lady reps, I hapend to be unlucky this time and got a man everytime I called...