Haha.. Direct quote from the service tech... - Page 2

longuyen · #11 (**permalink**) 11-12-2008, 09:15 PM

I guess you got lucky. I just received my replacement phone from Sprint today and now I have TWO white spots! And something that resembles a line connecting the two white spots together.

BigDiesel07 · #12 (**permalink**) 11-12-2008, 09:19 PM

You want to have a good laugh at service reps, check out this thread...

http://forum.ppcgeeks.com/showthread.php?t=42408

It's an actual online chat with a Verizon Service Representative...

oniisan608 · #13 (**permalink**) 11-12-2008, 09:36 PM

Quote:

Originally Posted by BigDiesel07

My Function Key on my Mogul acts funny too... Takes 4 or 5 presses before it engages.

My function key actually cracked most of the way off because I've had to press it so often, and so hard with my left thumb nail.

Ironically, pressing into the area that's bare makes it work better, now.

bsgjunkie · #14 (**permalink**) 11-12-2008, 11:29 PM

So good and bad news... My refurb came in.... I went and picked it up, they did the ESN swap and handed it to me. The exterior casing wasn't on properly. I was in a hurry and decided I'd fix it when I got home. When I got about half way home I pulled up a white screen and notice a white spot.. I shurgged it off... Then I received a phone call... I answered it and then preceeded to yell "Hello?! Hello!?" until I realized I wasn't crazy, there was no sound coming out of the ear peice....

Long story short, I turned back around and they swapped me back to the one I dropped off and they ordering another refurb....

**MrObvious** · #15 (**permalink**) 11-13-2008, 12:53 AM

Quote:

Originally Posted by bsgjunkie

So good and bad news... My refurb came in.... I went and picked it up, they did the ESN swap and handed it to me. The exterior casing wasn't on properly. I was in a hurry and decided I'd fix it when I got home. When I got about half way home I pulled up a white screen and notice a white spot.. I shurgged it off... Then I received a phone call... I answered it and then preceeded to yell "Hello?! Hello!?" until I realized I wasn't crazy, there was no sound coming out of the ear peice....

Long story short, I turned back around and they swapped me back to the one I dropped off and they ordering another refurb....

Time to demand an upgrade.

longuyen · #16 (**permalink**) 11-13-2008, 01:30 AM

I doubt they will upgrade it. I been going thru ecare, customer service, and different departments. All of them have directing me to Asurion.

**MrObvious** · #17 (**permalink**) 11-13-2008, 02:34 AM

You forgot retentions.

BigDiesel07 · #18 (**permalink**) 11-13-2008, 11:04 AM

It is possible to get an upgrade... I was able to.. Only have to pay the difference between a TP and a Mogul, which is $30. Check out this forum... Has a lot of information...

http://forum.ppcgeeks.com/showthread.php?t=39341

longuyen · #19 (**permalink**) 11-13-2008, 11:12 PM

Just got off the phone with Sprint. They are telling me that they cannot upgrade me to another phone since they gave me an defective replacement phone.

BigDiesel07 · #20 (**permalink**) 11-14-2008, 03:11 PM

Quote:

Originally Posted by longuyen

Just got off the phone with Sprint. They are telling me that they cannot upgrade me to another phone since they gave me an defective replacement phone.

If they said they sent you a defective replacement phone, then they should send you a replacement for free then.