Insurance Help

pacmantom · #1 (**permalink**) 10-25-2008, 04:42 AM

My buttons on the phone stopped working so the only way to use phone is just the touch screen. I took it to the sprint store to see if I can get a replacement or fixed and they told me to call Asurion. I don't see why I would have to pay a deductible for something that just stopped working on the phone. Can someone tell me where in the conditions where I can find where it says I shouldn't have to pay for the repairs? There is no major damage to phone just normal wear and tear.

MrShoe · #2 (**permalink**) 10-25-2008, 12:59 PM

Did you call?

What did they say? Are they telling you to pay the $50 deductible.

riphamilton · #3 (**permalink**) 10-25-2008, 01:57 PM

if you're out of your 1-year HTC warranty, call sprint (not asurion) and explain the problem to them. i know for a lot of people they'll give you a $50 bill credit to offset the cost of the deductible. also - i filed a claim for my mogul with asurion yesterday; they're still shipping out brand new in retail box (non-refurb) moguls. take advantage of that.

lion75y · #4 (**permalink**) 10-26-2008, 01:25 AM

well I can tell u a lil bit more since im a Sprint rep third party... well if u have insurance on ur phone u don't have to worry take it to the sprint store BUT the one that has a repair center.. if u take it to a regular store they will not do nothing for u ether like u said they will tell u to call sprint or they will try n check n upgrade u without notice n gave u a new phone... but that's the best thing take it to a repair center n they will repair it n if they cannt they will provide u with a new phone n they might give it for free or charge u 50 deductible non ref.

cykococo · #5 (**permalink**) 10-26-2008, 06:20 PM

Quote:

Originally Posted by riphamilton

if you're out of your 1-year HTC warranty, call sprint (not asurion) and explain the problem to them. i know for a lot of people they'll give you a $50 bill credit to offset the cost of the deductible. also - i filed a claim for my mogul with asurion yesterday; they're still shipping out brand new in retail box (non-refurb) moguls. take advantage of that.

Dont be too sure that it's not a refurb..
They told me mine was new but when I went to activate it showed recon(refurb)

**Darkjedi** · #6 (**permalink**) 10-26-2008, 09:20 PM

if you pay for the TEP plan, they offer extended warranty and repair service. Insurance is usually only for gross mistreatment of the device or if its lost/stolen. If its normal wear and tear, they should replace it for free.