6800 not syncing!! Please Help!

[Dashwire]

Originally Posted by arcanecho

This is a common issue with the Mogul. I haven't been able to sync for about a month, but dashwire is my life saver. I just need a way to transfer files and that'd be amazing...

Glad we're helping you out! File transfer is a big user request, and its something we're definitely looking into to do in the future. Keep posted...

[Element]

Originally Posted by jpc0480

How would I go about restoring my registry to see if this works?

it only applies to ccleaner or other registry cleaner.
if you ran one before syncing broke.
every registry cleaner i have ever seen prompts you to back up the changes it makes, usually storing them in your "my documents" or the program's own directory. if you can see the reg file in your documents, double click on it.
did, you use a registry cleaner? which one?

[jpc0480]

No i didn't use a reg cleaner... I was just wondering if it was possible that maybe it was ducked up... I have a replacement phone coming from Alltel and it should be here any day now. I run my own business and use my phone to keep track of all my appointments and need it to sync with Outlook. I figure I'll try and do a system restore to last week sometime when the phone was actually syncing. I just want to rule out all possible different scenarios.

[grstarrett]

Alright... I think I have your answer... If you take a manifying glass and look at your mini usb port on your phone there are little gold pins. One may be bent and toching or behind another one. I used a little probe to straighten mine out , and I was able to sink again. Be very careful when you do this because you don't want to break one off.

[jpc0480]

Alltel has sent me a replacement phone! The only problem is that this one has sticky buttons! WTF! It does sync though. Now Alltel is mailing me another replacement phone... I wish they would quit sending out garbage refurbs though. When I had a Treo I went through 4 phones before I got one that worked.

[EricBergan]

I started having the same problem on 6/14, running Vista. It's definitely the computer, I can sync the phone on a different computer.

In event viewer, I'm getting:

Windows Mobile-based device failed to connect due to Start USB Connection (0x80004005) failure

I've tried the obvious - break partnership, uninstall/reinstall device center pieces, system restore to before the problem started, turning off firewall (onecare), making sure advanced is unchecked on USB, trying a different USB port/cable, etc.

Anyone else suddenly seeing this? Any other suggestions for fixes?

Thanks.

[nmhusa]

http://forum.ppcgeeks.com/showthread.php?t=23659

Take a look. The problem I have had with vista and sync is not the mobile device center, but the driver install for the PPC. Right click "My Computer", Get to "Device Manager" and uninstall the usb device for the Mogul (it is not in the usual usb device location). Use Killsync (or CTRL ALT DEL) to shutdown activesync on the PC and restart activesync manually then reconnect the device. Works for me.

[EricBergan]

Originally Posted by nmhusa

http://forum.ppcgeeks.com/showthread.php?t=23659

Take a look. The problem I have had with vista and sync is not the mobile device center, but the driver install for the PPC. Right click "My Computer", Get to "Device Manager" and uninstall the usb device for the Mogul (it is not in the usual usb device location). Use Killsync (or CTRL ALT DEL) to shutdown activesync on the PC and restart activesync manually then reconnect the device. Works for me.

I tried this, but it didn't make a difference.

I tried connecting my MP3 player, and the system saw it as a USB drive, but did not make it available for sync in WMP.

I took out the MP3 player, rebooted, connected my Mogul again, and again it hung at "connecting to server".

But this time, I checked Task Manager and noticed wmplayer.exe was running. I killed it, and immediately the Mogul started to sync!

That sync was successful, but there haven't been any more automatic syncs, and trying a manual one hung. (And I just checked, and wmplayer.exe is not running.)

Anyone have a guess at why wmplayer is hanging the process, and what to do about it? Thanks!

eric

[hsolow]

hey folks im having the same problem. i believe it is vista causing it . thats what i have. i plugged it up th another pc and woked fine. im getting frustrated. but its not the 6800 its definatly vista

[hsolow]

actually when i attempt to connectmy 6800 a pop up reads" usb device not recognized."