Qwest And Verizon Update Via Online Chat With Qwest

[meatgel]

I was told that if I don't want to go with Verizon, the will help me move my numbers to Sprint or I can cancel all 5 of my contracts. Right now I'm planning on going with Sprint. I was told I would pay NO contact cancellation fee.

My fingers are crossed.

[MobileMsSeana]

Well, now...that's intriguing. Maybe I should go check out Sprint for a second. See what kind of phones they offer.

[Pre-Disastered]

I also considered Sprint along with Verizon. My choice is clearly Verizon because they offer MMS capabilities for their version of the Mogul, and for their other PDA phones (i.e. Samsung I760 etc..).

Not being able to send picture mail or video mail from my Mogul was a huge issue for me. The Mogul is not Power-Vision capable through Qwest or Sprint, so I have been attaching photos to emails. I have yet to get a video to go through in an email. Family members have not been able to get a video sent to my Mogul either. Verizon's firmware is MMS capable, so that is the deal maker for me.

I did speak to a Verizon Rep. on Friday, 08/01/2008. She was appalled that Qwest was offering such sad replacement phones for the Mogul users. The BlackBerry Curve or the enV2 in no way compares to the Mogul. No slide out Qwerty, no touch screen, no Wi-Fi and no Mobile 6.

The Verizon Rep. actually called Qwest personally to verify the list of replacements I was given by Qwest. Qwest Migration Team Reiterated the same options to her.

Presently, I have to stay with Qwest until they call me to migrate, or they will be charging me the early Term. fees for all three qwest phones.
I was told that If I wait until they call, I can either migrate to Verizon or cancel all three with no Early Term. Fees.

If anyone gets to Migrate and is offered different phones for their Mogul, please post in here so we can compare options. I'd appreciate it. Thanks.

[doo567]

So the latest is they have to call you to migrate? I have been told so many things from different reps. I was told anyone could migrate as of July 31st. Well that didn't happen. So they are only calling customers that aren't bundled? I have all my services on one bill but don't get a bundle discount from Qwest because my wireless plan is so old. It is kind of frustration how they won't tell existing customers what is going on.

Has anyone received anything in the mail about migrating?

[MobileMsSeana]

I've received nothing in the mail. I talked to a Rep yesterday, two actually, who told me that the migration is being pushed back to OCTOBER now. They were not forthcoming with why it got pushed back so far. The current option is a "port" which will allow you to move now but you pay out of pocket for the phones you want. Upside: No ETF.
I have several reasons to be very frustrated with Qwest right now.
1: I changed my calling plan in order to be ready for the migration. I wanted out of my Mogul, so I took a plan with no data, anticipating I would only use it for a week. Now I find out if I want to fully use my Mogul with its Web browser, I have to pay $1 a day until they migrate me. That will total out to about an extra $40 in Web browsing alone, when I could have just taken a smaller model phone and dealt with a slower browser.
2. I have been having problems with my Mogul on the last four==yes, FOUR==replacements. I am so frustrated with it now that I am thinking of just dialing down to a little flip phone until the migration, or just jumping ship altogether. I paid the $50 for the insurance and the Mogul still has the same problems it did, and I'm very frustrated.
3. Why can't Qwest just migrate its customers? We did not have this problem when they went to Sprint; they just had Sprint branded phones to sell to everyone. I didn't even see the software move, it just did. I think I remember maybe two days I had a problem with the network not letting me on, but then it fixed itself and all was hunky dory. I don't understand why this transition was even publicized if they weren't ready to do it.
4. Okay, enough ranting. In the long run, I have and still have choices about how this is going to go. I can port now if I choose, and I may choose just that to be done with the hassle. I'll keep you guys posted. I think I'd rather be out of the loop if they're going to give bad replacements and offer a 25% discount only on a more desirable phone. That doesn't sound like a good deal to me. The money I'll spend to get the phones I want might just be worth it for long term peace of mind.

I will now crawl up out of the whining pool. That is all.

[doo567]

Good luck! The way Qwest handles things my guess is even if you try to port you will have problems. I have had too many negative experiences with Qwest over the years to believe anything will go smoothly. For what is worth, I went to a Qwest Kiosk last night and they said maybe be the end of August we will be able to migrate. Of course you can ask 10 different reps and get 10 different answers.

[dradius]

Originally Posted by MobileMsSeana

I've received nothing in the mail. I talked to a Rep yesterday, two actually, who told me that the migration is being pushed back to OCTOBER now. They were not forthcoming with why it got pushed back so far. The current option is a "port" which will allow you to move now but you pay out of pocket for the phones you want. Upside: No ETF.

What number did you call to talk to them? I am more than willing to use my work's discount to switch now but I am afraid of getting charged the ETFs. Every time I talk to someone they tell me I will get charged the ETFs if i switch now...

[dradius]

Originally Posted by dradius

What number did you call to talk to them? I am more than willing to use my work's discount to switch now but I am afraid of getting charged the ETFs. Every time I talk to someone they tell me I will get charged the ETFs if i switch now...

I just called 1-800-244-1111 and talked to Rick, he said they have no idea when we can switch and that I would get charged the ETFs if I were to switch right now.

[Goodeye]

That’s wonderful some of us are nothing but wireless users thru QWORST why do they care so much about people wanting to move to verizon now? they are getting so butt hurt if you wanna leave now to them, your not going to be billed through Verizon, I can understand bundled people needing to wait as they will want to bundle their Verizon with their other qwest services. But for the rest of us how is it going to hurt anything, not only that I would love to have a straight answer, every time you call its another story of when or how you can leave etc.

[dradius]

I wonder what they would do if I called in needing a new phone because I accidentally broke my current phone.......