Qwest And Verizon Update Via Online Chat With Qwest

[Goodeye]

hmmm thats weird.


I might give qwest a call today I wanna transfer now I am not bundled and didn't the 3rd quarter just end?

Plus it looks like the special Verizon site for qwest showing all the phones matches up to verizon's actual site with all their phone's prices.

[dradius]

3rd Quarter ends at the end of September. I just did the online chat and here are is the log:

Thank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
Thank you for contacting Qwest. My name is Jean B. (20611). How may I help you today?
Me: Can I switch to Verizon Wireless today?
Jean B. (20611): Not yet. We are currently in the process of switching over to Verizon cell service. The launch was planned for a couple of weeks ago, however there was an unanticipated delay. The last I've heard, the launch will happen around August 8th.
Me: thanks for the info!

[Goodeye]

So Friday?

That's good news, hopefully I can go into a store/kiosk to do it, I would rather get the phones right from them there instead of waiting for them to send them to me.

I don't get why they continue to say they are not ready. How are they not ready? They are selling to brand new customers going through qwest strictly for wireless (which makes no sense at all)

Not directed at your dradius just wish they would just get their arses in gear and get this done.

[Goodeye]

Sorry to double post,

I talked to their chat as well here is what happend

Chat InformationThank you for using Qwest.com. A Qwest Sales and Service Consultant will be with you in just a moment.
Chat InformationThank you for contacting Qwest. My name is Annette M. (20257). How may I help you today?
Ken: I am strickly a Qwest wireless customer I do not have any other services and thefore am not bundling anything
Ken: When will I be able to transfer to verizon wireless, Would I be able to today? Your site says nothing about NON bundled users transfering only that you don't want bundled users for the billing issues your having

There was almost 5 minutes with no answer then I wrote this:
Ken: umm hello?


Annette M. (20257): You can't migrate today, as indicated above.
Annette M. (20257): It should begin later this week.
Annette M. (20257): I apologize for the inconvenience.
Ken: is there an approx date set for that?
Annette M. (20257): Again, it should be the end of the week, which is the 8th.
Ken: Would I be able to go into the mall kiosk for qwest to switch?
Annette M. (20257): Kiosks can't handle migration requests.
Ken: oh ok
Ken: thank you!
Annette M. (20257): You're welcome. May I help you with anything else today?
Ken: your have given me more and better info than anyone when I called most have just said I don't know so thank you
Ken: no thats all thanks again
Annette M. (20257): Thank you for using Qwest.com today. Our goal is to provide you with excellent service. If you need further assistance, please click here for additional customer service options on Qwest.com




It's kinda vauge but I got the same answer (which has not happend at all when I have talked to anyone at qwest) hopefully this means its for sure. I wanna know why kiosks can't handle it though, If they could transfer numbers to qwest when it was qwest wireless why not the other way around? I am sure they can't transfer when lets say a ATT user goes to them to go to verizon. Oh well.....

[doo567]

We have heard this before. Cross your fingers. My guess is if you try another rep they would say I have no idea or October!! Maybe I will try my contact.

[Goodeye]

Yeah try your contact, I am hoping yours says the 8th too....hopefully..


If it's two days before and they are giving that date I would hope they are pretty confident about that date.

[doo567]

I am pretty amazed we got the same answer. I would have to believe that is good news. I emailed my rep. We will see what they say.

[doo567]

I am also a little puzzled why they said a Qwest store/Kiosk can't handle a migration. That isn't what I was told when I went to one earlier this week.

[Goodeye]

Exactly Why anyone coming from any other carrier would go to qwest to switch to verizon but I am sure it would happen . It makes me wonder if they wouldn't even do that either.....

[doo567]

I got confirmation that they are tentatively scheduled to allow migration to begin on August 8th.