Qwest And Verizon Update Via Online Chat With Qwest

[Steezy]

Good post MobileMsSeana, I found that quite hilarious. It's a shame though, they really need to be clear about it.

they're supposed to rollout the new setup in October.

I heard January from a rep but hey...

[doo567]

I talked with a rep who said on July 21st Qwest will have specialists available to talk about Verizon Wireless services. Whatever that means. They couldn't be specific if ment for new or existing customers.

[meatgel]

I was told today that Qwest will start selling Verizon on July 28. The migration for current customers is in October.

exact quote from chat:

"You will be contacted in October to migrate to their service, but I am not sure if you will be able to opt out of your plan at that time or not if you do not want Verizon."

I'm not interested in Verizon for a lot of reasons.

[WanderingMinstrel]

Originally Posted by MobileMsSeana

There's a FAQ up at Qwest for this issue now. Still vague, but sort of not.
http://www.qwest.com/VZWmigration/faq.html

This link is dead. Apparently it told too much too soon or too incorrectly.

My Qwest contract has been up for more than a year but I like my plan and would like to keep it. So I've stayed with them. I'm still happy with my Apache and its many tweaks. But I'm ready for a Raphael when it comes out and I'll probably go with anyone who can give me a deal on it. If the Qwest/Verizon plan keeps being postponed and prolonged, maybe I'll get what I want with them after all. They'd be insane to PO their present customers and lose them. It sounds like a sure way for their stock value to tank.
Time will tell.

[MobileMsSeana]

I've had numerous chats. Yeah, the FAQ is dead. it was up for a couple of weeks, then it dropped again I guess because too many customers were asking questions.

Several different reps have told me several different things, some of which are:
New customers are coming on board first, then they migrate existing customers. (Senseless if you want to keep your customer base, but oh well.)

New Verizon phones available by July 19. Hey that's today, maybe I should go shopping.

No ETF if you go to Verizon. But what about the plan parameters for Qwest? I like my plan and its deal a lot, so much I've kept it for eight years with no changes.

Migration complete by January. So until then we float in limbo?

Oh, well.

My questions are:
Do I get to keep my current plan and just switch phones? And if not can I pick the plan that is most similar and get free phones because I already have service?

How is the migration going to work when I've paid all this money for a phone that will be useless in six months? No refund, no credit, no nothing? Man....oh, well.

We'll have to see. Sorry I don't have the answers. If I did, they'd go up here, believe me.

[smb]

I just spoke with qwest representatives and they told me that verizon will issue a blackberry or the LG EnV2 phone. I went personally to a kiosk and they showed me the phones. Personally they both suck. I thought we were going to get a phone comparable to the Mogul we currently have.

[doo567]

The site went partially live today. I got confirmation that by the 28th new and existing customers will be allowed to switch to Verizon. We will loose our great plans we have with Qwest. We can hold out until Feb 2009 at that time our contract is terminated and we are free to go where we want.

[Pre-Disastered]

Today, a Qwest Migration Team Agent reaffirmed that Mogul users will be offered either a BlackBerry or an LG enV2 if we migrate to Verizon.
After reading the post from smb on 07/20/2008, stating the same, I have been preparing to have to purchase new phones for the switch. I think that stinks because Qwest should be offing much better replacements.

Qwest has always said the phones will be "comparable". I have a Mogul and I do not find either phone comparable. My son has a Katana II, the agent I spoke to today stated that he will have the choice of an LG 5400 or Samsung U410. For anyone who has a Samsung A920, the choices are an LG 8350 or a Samsung U550. Hopefully these are subject to change.

I am personally looking forward to the switch to Verizon because of the MMS capabilities they have on their version of the Mogul (XV6800) and for the Samsung I760. However, I don't agree with Qwests definition of "comparable", and I remain quite disappointed over their replacement phones.

Qwest, in an attempt to soften the blow, was quick to remind me that we will be getting a 25% discount if we do not chose one of the offered replacement phones. They also stated that Mailers were going out today in certain areas to start the Migration. They did not confirm what regions were getting the notices first. And that a team of agents will be calling Stand Alone cell phone customers first asking if you want to switch.

[tech2109]

have you guys seen this?

http://www.redherring.com/blogs/24571

on Monday i will call them and tell them about this and tell them if they don't let me leave for free or give me a HUGE offer that i will sue them.

have any of you found out any other loop holes about the termination fees?

thanks

[MobileMsSeana]

Originally Posted by Pre-Disastered

Today, a Qwest Migration Team Agent reaffirmed that Mogul users will be offered either a BlackBerry or an LG enV2 if we migrate to Verizon.
After reading the post from smb on 07/20/2008, stating the same, I have been preparing to have to purchase new phones for the switch. I think that stinks because Qwest should be offing much better replacements.

Qwest has always said the phones will be "comparable". I have a Mogul and I do not find either phone comparable. My son has a Katana II, the agent I spoke to today stated that he will have the choice of an LG 5400 or Samsung U410. For anyone who has a Samsung A920, the choices are an LG 8350 or a Samsung U550. Hopefully these are subject to change.

I am personally looking forward to the switch to Verizon because of the MMS capabilities they have on their version of the Mogul (XV6800) and for the Samsung I760. However, I don't agree with Qwests definition of "comparable", and I remain quite disappointed over their replacement phones.

Qwest, in an attempt to soften the blow, was quick to remind me that we will be getting a 25% discount if we do not chose one of the offered replacement phones. They also stated that Mailers were going out today in certain areas to start the Migration. They did not confirm what regions were getting the notices first. And that a team of agents will be calling Stand Alone cell phone customers first asking if you want to switch.

I'm going to ask them if we can have Voyagers, which are the closest replacement phones. I don't need their data plan anymore, and the Voyager is only $20 more with a two year contract. I'll gladly pay the $40 to get me and my husband into those phones. I don't want an EnV, I agree they suck, and the BlackBerry was NEVER meant to interface with me. If I have to pay for a whole Voyager for my husband it will be worth it to me; he carries a Katana, and there's no comparable replacement that would make him happy.

No, the Voyager is the best bet, and if they make me pay for it, I'll remember that at my next sign up. And there won't be one. But if they accommodate me, they'll probably get to keep me.
My migration is supposed to take place on Wednesday, someone is supposed to call me. But I'll be calling them on Wednesday morning because my working hours have changed. i'll let you guys know how it goes.

At least they're trying to accommodate their existing customers. I thought, and said, a while back that they might not, but it looks like someone finally talked sense into them.