Mogul Screen Spot: What's the real story?

Digital Havoc · #1 (**permalink**) 02-23-2008, 10:49 AM

I am finally able to upgrade from the free phone I got 2 years ago to a smartphone. I really want the Sprint Mogul. HOWEVER, I have been reading report after report on various enthusiast sites that the Mogul develops one or more spots on the screen after a while. If this is the case, then this is a deal breaker for me.

1. Just how widespread is this problem? Is it isolated to a region or lot number?

2. Has Sprint or HTC fessed up to this problem and can fix it?

Thanks,
DH

c@rL0$ · #2 (**permalink**) 02-23-2008, 02:44 PM

Quote:

Originally Posted by Digital Havoc

I am finally able to upgrade from the free phone I got 2 years ago to a smartphone. I really want the Sprint Mogul. HOWEVER, I have been reading report after report on various enthusiast sites that the Mogul develops one or more spots on the screen after a while. If this is the case, then this is a deal breaker for me.

1. Just how widespread is this problem? Is it isolated to a region or lot number?

2. Has Sprint or HTC fessed up to this problem and can fix it?

Thanks,
DH

Honestly it is not only limited to Sprint. I have the Verizon XV6800 and I have a screen spot too. I replaced this phone already once and that one got a screen spot too.

It looks as if that spot is brighter than the entire screen even when you brighten the entire screen.

It might be an HTC problem. Who knows they might recall the phones and make new ones to replace the ones that where affected by this issue.

I dont know what causes it, I thought it was because an image was burnt into the screen but a friend of mine has the Mogul and got it too.

marcell68 · #3 (**permalink**) 02-23-2008, 02:52 PM

The spot on my phone goes away and then comes back. It would not be a deal breaker for me.

**nxtech3** · #4 (**permalink**) 02-23-2008, 02:59 PM

I have had the same mogul since probably 2 weeks before it was released for Sprint and i havent had an issue like that at all. I use a little less than 3000 min i send probably fifty emails a day and i use the touch screen/stylus ALOT so i have no clue on why it would do that

B18DelSolT · #5 (**permalink**) 02-23-2008, 03:00 PM

Dont have a spot on my phone

initial · #6 (**permalink**) 02-23-2008, 03:02 PM

it's hardly noticeable on my phone. it's easier to see it when it's up against a white background. Nothing that will impair your mogul experience unless you have a small case of OCD.

c@rL0$ · #7 (**permalink**) 02-23-2008, 03:13 PM

It is just something that comes up randomly. I was able to manage it by having dark colors on my background, but it ruins the picture when you are trying to watch a video / movie.

It doesn't ruin performance but it would be nice to fix it. ( just imagine if it would expand to a larger spot)

pierocksmysocks · #8 (**permalink**) 02-23-2008, 03:21 PM

Eh it's not on Sprint's Device Known Issues site, but honestly whenever I have a customer comes in with that issue I swap the LCD out for them, if I'm out of LCD's I'll swap the phone out for them. I mean c'mon you fork out a chunk of change on a phone and you want it to not crap out on you for a while. (By the way HTC won't admit it, but it's just a poor designed LCD screen.)

rlc123 · #9 (**permalink**) 02-23-2008, 03:35 PM

I just got a Mogul and finding out about the spot (Don't have one... yet).

Luckily I got the extended warrantee. My buddy dropped his phone a couple of times and got his phone replaced with No Hassles via warrantee.

TrueArsenic · #10 (**permalink**) 02-23-2008, 03:38 PM

I work for a Sprint indirect retailer and i've seen 3 moguls with this spot in the same place.. lower lefthand corner about the size of a pencil eraser. I never experienced the issue, but know a lot of people who have.