sprint is replaceing my mogul.

[wasupwithuman]

Well for some reason my phone's keyboard was all wacked out.... I'd be typing and it would put in random characters... plus the back light stopped working.... So i took it to the sprint tech... after reflashing and relocking my spl... And they looked at it for about an hour and told me they'd get me a brand new one.... pretty cool... I'd have to say they have some great customer service.... verizon wouldn't even get close to that... i used to have them.

[ishdrewnikka]

i work for sprint as the sr tech and i say you got lucky... i would have never done that. and if the had to order you one, then its a refurb phone

[Bleek0323]

wow thats pretty messed up dude.

good thing u didnt get this guy

[slvrap1]

Dont hear many good stories from sprint customer service

[halcyoncmdr]

Out of curiosity... did you have insurance on your phone?

[Baffles]

Originally Posted by ishdrewnikka

i work for sprint as the sr tech and i say you got lucky... i would have never done that. and if the had to order you one, then its a refurb phone

Why wouldn't you have done that? If it was a hardware defect, I would be shoving the phone up your ass if you didn't order me a new one. And not a refurb. I got a shitty new phone, I expect a new phone to replace it, not somebody elses fixed piece of shit.

[papped]

Doesn't seem like it would be hard to get a CSR to replace your phone in this circumstance, even without insurance.

[TurboFool]

Originally Posted by Baffles

Why wouldn't you have done that? If it was a hardware defect, I would be shoving the phone up your ass if you didn't order me a new one. And not a refurb. I got a shitty new phone, I expect a new phone to replace it, not somebody elses fixed piece of shit.

Doesn't matter what you want, standard is a refurb. You gave them a used phone that didn't work, they replace it with a used phone that does. That's pretty much standard, whether we like it or not.

Otherwise, though, the supposed Sprint senior does sound relatively douche-esque if he's suggesting he wouldn't replace an obviously bad phone at all. If he's just poorly wording the fac that he would have given you a refurb, though, then he's absolutely correct.

[papped]

Yeah a refurb would be standard. I dunno why so many people are anti refurb. You could just as easily get a lemon new unit compared to a lemon refurb.

[dschoenike]

im curious also. do you have insurance on the phone? personally speaking, id be pretty bummed to find out that i'd get a refurb if my new mogul broke. i wish i knew more information about sprints insurance on their phones.