sprint is replaceing my mogul.
 

Well for some reason my phone's keyboard was all wacked out.... I'd be typing and it would put in random characters... plus the back light stopped working.... So i took it to the sprint tech... after reflashing and relocking my spl... And they looked at it for about an hour and told me they'd get me a brand new one.... pretty cool... I'd have to say they have some great customer service.... verizon wouldn't even get close to that... i used to have them.

i work for sprint as the sr tech and i say you got lucky... i would have never done that. and if the had to order you one, then its a refurb phone

wow thats pretty messed up dude.

good thing u didnt get this guy

Dont hear many good stories from sprint customer service:thumbright:

Out of curiosity... did you have insurance on your phone?

Why wouldn't you have done that? If it was a hardware defect, I would be shoving the phone up your ass if you didn't order me a new one. And not a refurb. I got a shitty new phone, I expect a new phone to replace it, not somebody elses fixed piece of shit.

Doesn't seem like it would be hard to get a CSR to replace your phone in this circumstance, even without insurance.

Doesn't matter what you want, standard is a refurb. You gave them a used phone that didn't work, they replace it with a used phone that does. That's pretty much standard, whether we like it or not.

Otherwise, though, the supposed Sprint senior does sound relatively douche-esque if he's suggesting he wouldn't replace an obviously bad phone at all. If he's just poorly wording the fac that he would have given you a refurb, though, then he's absolutely correct.

Yeah a refurb would be standard. I dunno why so many people are anti refurb. You could just as easily get a lemon new unit compared to a lemon refurb.

im curious also. do you have insurance on the phone? personally speaking, id be pretty bummed to find out that i'd get a refurb if my new mogul broke. :( i wish i knew more information about sprints insurance on their phones.