I like my mogul referb. I wonder how many of them are just cleaned and shipped back, after people give up on them?

I'll take another referb in exchange for my other 6700 if any sprint folks are listening ;)

All swaps are refurbs, the only possible way they break open a box and give you a new phone for your defective one is if there are no refurbs available for that phone, which is what happened with my ppc-6700, and they gave me a Treo 700wx, which I went back and swapped back for the 6700 when one was available, which I went and talked them into giving me a refurb 6800 after I got two straight lemon 6700 refurbs, and thats where Im at now.

this is usually the cry fest i get everyday. if its past 30days then all you will get is me pooping a refub on your chest. i broke the screen on my mogul around christmas time and got a refurb back and im completely happy with it. people tend to over react about cell phones. you got to remember... its just a phone!

i had a busted button on my mogul, and they gave me a brand new one, in the box, with all the accessories.
yay me!

Dude I bought my brothers 6700 for 200 over a year ago, and since then I havent paid for a single new phone, and Ive had the Treo, and the 6800 for free, so if you have sprints insurance and are complaining about getting a refurb hop on to any other carriers plan, and see what kinda hoops youll have to jump through to get your phone replaced.

I am on my 4th mogul.....:silent: Took the other 3 in because I had a bad flashing of a rom. Then found out just couple days ago that power+camera+reset puts me back to the bootloader. doh.](*,)

I absolutely love sprint's customer care. I am on my 3rd mogul now.

well i have had py phone replaced three time all with new ones everytime i take my phone in to get look at they say i will order you a new on and than they go in the back and hands me a new one i love sprint reps

I love my rep too, but I do pay the $7 or what ever it is a month for insurance, dont know if that helps any?

It helps 100%. If you DON'T have insurance, they will tell you to send it to the manufacturer.