Washington State AGO Investigation into the Mogul

[Goddbody]

Originally Posted by klurf8881

Oh of course i understand burden of proof, but i was referring to a non-legal way. The whole the customer is always right kind of mentality. More the fact that we as customers shouldn't have to prove fault/damages beyond reasonable doubt- we're not in court here- a claim of something not working properly should be taken at face value. I see it as more that the paying customer who support the business being Sprint should be treated as so and not held to such scrutiny.

Well i agree its a more complicated device, but the fact still remains basic features should work with a large period after that. I understand small little glitches, but an almost total lack of functionality for a pretty big group of users is unacceptable.

I was referring to the refund check more in the sense that i understand it takes 15+ days but i shouldn't have to fight 5 different reps, since they all give a different answer, to get that authorization to money that's clearly mine. Actually i think it took 6 tries to get someone competent. The first one said ok, then i got another email from a different rep saying i needed to scan my new phone's receipt and my RMA/tracking return info. Ok, no problem and email it off. Of course its not the same rep who asked for it, so the new person has no clue whats going on and says call so and so 800 number. WELL no thanks i'm not wasting my minutes i pay for to correct their incompetence. so email again get another rep, oh i cant read your jpeg attachment (D'OH if you ask for it know how to use it!). FINALLY, get an educated rep who can read account notes and said ok it'll be 15 days- cool, as long as it actually shows up.

which leads into the last point that you're right it is easy IF you get the right person. We can't all be that lucky though. Some reps are great, they know exactly what to do and how to do it. Some reps are VERY poor and I know more than them about what's going on. They will transfer you around to different departments when it was something they could have easily done. 99% of the time I've gotten a poor rep i've been passed to another department ( or 2,3,4) only to be asked why the first rep didn't just take care of it.

I will totally agree if you get the right educated rep swapping a defective phone is easy. BUT there are a good number who are poorly trained or just don't care to help you as the customer.

So i can understand why some people have that "stuck" feeling like no one will help them. I had that feeling until I got a properly trained and educated rep who actually wanted to listen and help

I totally agree with you. the incompetence on the Customer Service level at sprint only adds to the frustration of having a poorly functioning device. Your point about a large group of people having functionality issues being unexceptable is the most clearly stated and best "well put" point about the Mogule that I have read in this Thread. When you go to great forums like this one and encounter individuals who offer no constructicism toward a solution for a device wirh a massive functionality complaint base coupled with their whinning to the forums Admin after having been rebuffed is over the top. Thanks for the post. Nice to see other realistic people's reaction to the saga that continues at Sprint.

[canospinach]

Originally Posted by klurf8881

Oh of course i understand burden of proof, but i was referring to a non-legal way. The whole the customer is always right kind of mentality. More the fact that we as customers shouldn't have to prove fault/damages beyond reasonable doubt- we're not in court here- a claim of something not working properly should be taken at face value. I see it as more that the paying customer who support the business being Sprint should be treated as so and not held to such scrutiny.

Well i agree its a more complicated device, but the fact still remains basic features should work with a large period after that. I understand small little glitches, but an almost total lack of functionality for a pretty big group of users is unacceptable.

I was referring to the refund check more in the sense that i understand it takes 15+ days but i shouldn't have to fight 5 different reps, since they all give a different answer, to get that authorization to money that's clearly mine. Actually i think it took 6 tries to get someone competent. The first one said ok, then i got another email from a different rep saying i needed to scan my new phone's receipt and my RMA/tracking return info. Ok, no problem and email it off. Of course its not the same rep who asked for it, so the new person has no clue whats going on and says call so and so 800 number. WELL no thanks i'm not wasting my minutes i pay for to correct their incompetence. so email again get another rep, oh i cant read your jpeg attachment (D'OH if you ask for it know how to use it!). FINALLY, get an educated rep who can read account notes and said ok it'll be 15 days- cool, as long as it actually shows up.

which leads into the last point that you're right it is easy IF you get the right person. We can't all be that lucky though. Some reps are great, they know exactly what to do and how to do it. Some reps are VERY poor and I know more than them about what's going on. They will transfer you around to different departments when it was something they could have easily done. 99% of the time I've gotten a poor rep i've been passed to another department ( or 2,3,4) only to be asked why the first rep didn't just take care of it.

I will totally agree if you get the right educated rep swapping a defective phone is easy. BUT there are a good number who are poorly trained or just don't care to help you as the customer.

So i can understand why some people have that "stuck" feeling like no one will help them. I had that feeling until I got a properly trained and educated rep who actually wanted to listen and help

I completely appreciate and understand your perspective.

You as everyone else has absolutely every right to feel upset and want change.

Thanks again for being honest and civil.

[canospinach]

Originally Posted by Goddbody

From my post : "to anyone who response and doesn't own the device nor experienced the functionality issues that we have":
Dude where did it say I dont own a mogule? We is plural, meaning more then one person including myself. I think reading all your post is evidence that your only intention here is to feed your need to debate. Nice try though, but I'm not interested. You offer no constructive solution toward a resolution of this issue except a babbling tirade in a vein effort to solitify your weak argument. Who cares if no one shows evidence that Sprint didn't deliver the Mogule as advertised, the bottom line is that it is a functionally troubled device. What if someone satisfies your quest of proof that Sprint falsely advertised this product (I think several people have already though)? What will this do to constructively help consumers on this issue. Blank stare. (oo)
I will answer this question for you. Absolutely nothing, but feed the ego of yet another babbling insignificant poster. Quit while your ahead. Any prolonged posting on this thread by you would only prove further that you seek something other then a constructive resolution to this issue which is legitimate for those of us that have experienced functionality issues with the Mogule, So, once again please just STFU.

Thank you Goddbody for making this easy.

You have yet to add anything constructive. Please reread your own post.

Unless you have a mouse in your pocket i am unsure why you say we implying a group or anyone other than yourself. I personally can only speak for myself and it would be horribly arrogant of me to attempt to speak for others. I am a mogul owner, i have issues, you dont speak for me.

Here are the forum rules. Notice # 1 and #4

http://forum.ppcgeeks.com/showthread.php?t=229

1. No curse words. And dont try to fool the Swear Filter.

2. No Posting of Adult Material without "*18+ Only*" at the beginning of the title. And all 18+ Only posts go into the Off Topic Forum.

3. Please use the search feature before starting new threads. Odds are we have already discussed your problem.

4. No Flaming anyone, we are all friends.

5. Posting of Illegal software is not permitted. So DON'T do it.

6. We have a warning/banning system built in and we will use it.

I went ahead and reported you for the use of STFU. You have to keep it professional.

[canospinach]

Originally Posted by Goddbody

Your point about a large group of people having functionality issues being unexceptable is the most clearly stated and best "well put" point about the Mogule that I have read in this Thread.

Again, none of that validates that the mogul has any more issues than any other handset and is not "As Advertised" or is "Broken". All it states is that a group of clients are unhappy. I dont know of any device sold currently which has %100 satisfaction. There are always unhappy people.

You want constructive feedback, yet you came in here attacking people. Again you are the pot calling the kettle black (once again pun intended).

How exactly are you positively contributing?

You say you dont want debate, why are you here? why did you post a response?

Who is it you say you represent?

Are you sure you read the entire thread?

Answer #1, your not
Answer #2, your not being honest with us as your actions clearly show your intentions.
Answer #3 Not Mogul owners, i am an owner you dont speak for me.
Answer #4 No,Your not being honest with us as your actions clearly show your intentions.

Originally Posted by Goddbody

Hey, I also agree that as a consumer we have the right to pursue damages from companies that shame us with shaky ads and the old "bait and switch" tactics, but you speak of punishment. How better to punish a company than not supporting them?

Your post in another thread. Thank you as this thread was about legal action as well and you certainly summed up my core message. Here you appear to prefer the idea of just cancelling service and leaving the company as oppose to frivolous legal action. BTW what was "bait and switch", please show me exactly, pics, documentation etc.

In your own words:

Originally Posted by Goddbody

How better to punish a company than not supporting them?

I am sorry you just dont have any credibility here.

[craigreilly]

I have had my phone since July and the only complaint I have is the poor blue tooth reception when using it with the build in receiver in my Jeep called U-Connect.
I have only loaded 1 add-on called "Phone Suite" from SPB. This allows me to auto silence my phone from 7pm-7am; and add people to a black list so the call goes right to voice mail. Their are some other features - but these are the reasons I use this suite.
It is unfortunate some people have had bad results with this phone. This is my first PDA Phone. I was waiting until my company gave me the funds to upgrade my Mail Server from Exchange 2000. I love the "Direct Push Mail" capabilities.
Hopefully Sprint gets these bugs worked out in the January "promised" ROM that is supposed to give us the faster data speeds.

[Goddbody]

Originally Posted by canospinach

Again, none of that validates that the mogul has any more issues than any other handset and is not "As Advertised" or is "Broken". All it states is that a group of clients are unhappy. I dont know of any device sold currently which has %100 satisfaction. There are always unhappy people.

You want constructive feedback, yet you came in here attacking people. Again you are the pot calling the kettle black (once again pun intended).

How exactly are you positively contributing?

You say you dont want debate, why are you here? why did you post a response?

Who is it you say you represent?

Are you sure you read the entire thread?

Answer #1, your not
Answer #2, your not being honest with us as your actions clearly show your intentions.
Answer #3 Not Mogul owners, i am an owner you dont speak for me.
Answer #4 No,Your not being honest with us as your actions clearly show your intentions.



Your post in another thread. Thank you as this thread was about legal action as well and you certainly summed up my core message. Here you appear to prefer the idea of just cancelling service and leaving the company as oppose to frivolous legal action. BTW what was "bait and switch", please show me exactly, pics, documentation etc.

In your own words:


I am sorry you just dont have any credibility here.

Wow from whinning to stalking. Go figure. Are you a fan? Well i'm flattered that you took the time to research my forum post history, but I wonder why I didn't research yours? Oh I remember, you nor your comments are not of any significance to my life. If you have been following my post history so closely you would no that my making reference to just leaving Sprint all together was about the bluetooth issue prior to my own Mogule ownership. To set the record straight once and for all I personally would never pursue litigation with Sprint or any other carrier, because it's not that serious to me. However, I do feel that people have the right to chooose their own resolve pertaining to issues like these, and if they feel a lawsuit is warranted then I whole heartedly support them. Thats my point in the nutshell. My arguement with you is that you are seeking as I quoted previously, "something other than a constructive resolution" i.e. attention. Which I will no longer provide for you, because I have allowed idiocy to allow me to become side tracked from the real issue. Finally, it's not good to fight every post that you don't agree with, rebuffs your perspectives, or doesn't satisfy what you feel is accurate, because you become transparant. So transparant that you have spent nearly 2 days tracking my post in this thread and researching my post history. So, if I am wrong about your quest for attention, what is it that you really do seek on this issue? God Bless and may the Blessings of God be with you and yours during this Holiday season.

[Goddbody]

Originally Posted by canospinach

Thank you Goddbody for making this easy.

You have yet to add anything constructive. Please reread your own post.

Unless you have a mouse in your pocket i am unsure why you say we implying a group or anyone other than yourself. I personally can only speak for myself and it would be horribly arrogant of me to attempt to speak for others. I am a mogul owner, i have issues, you dont speak for me.

Here are the forum rules. Notice # 1 and #4

http://forum.ppcgeeks.com/showthread.php?t=229

1. No curse words. And dont try to fool the Swear Filter.

2. No Posting of Adult Material without "*18+ Only*" at the beginning of the title. And all 18+ Only posts go into the Off Topic Forum.

3. Please use the search feature before starting new threads. Odds are we have already discussed your problem.

4. No Flaming anyone, we are all friends.

5. Posting of Illegal software is not permitted. So DON'T do it.

6. We have a warning/banning system built in and we will use it.

I went ahead and reported you for the use of STFU. You have to keep it professional.

"I went ahead and reported you for the use of STFU. You have to keep it professional".

Thanks for reporting me (Tons of other forums) it further illustrates a need for attention. Again thank you.

[canospinach]

Originally Posted by Goddbody

what is it that you really do seek on this issue?

See goddbody this is the issue in your case, failure to do what you say.

You say in the very beginning you read the entire thread (as if thats to add to your credibility). Clearly if you had you would know the answer to that. Before you do anything else here,

-do your research and reread the entire thread as you claim you have-

Allow me to be crystal clear. YOUR entire purpose in this thread has been to attack people and name call. Your not debating any points, just "whining" to use your own language. Are you going to deny it? deny what we clearly see in your posts? Will you deny you came in rudely?

I will say it again, you have to be honest with yourself before you try to lie to me.

Originally Posted by Goddbody

Thanks for reporting me (Tons of other forums) it further illustrates a need for attention. Again thank you.

So is this your MO? go into a Forum yell and scream then bounce to another forum? You dont feel everyone deserves to be treated with decency and civility? You didnt question whether that was an appropriate statement? i have to actually report you for it to sink in and you to acknowledge it? Remember you said you believed it WAS appropriate in your previous post.

Here you go, you still have not answered my questions.

1) What exactly are you positively contributing here?

2) You say you dont want debate, why did you post a response? (again)

3) Who is it you say you represent?

4) Are you sure you read the entire thread?

5) How do you believe using terms like "STFU" is appropriate?

Keep in mind, you came in here and engaged me. I am also on other forums. You pull this somewhere else and i will be all over you there too. A code of conduct is standard most places.

[Goddbody]

Originally Posted by canospinach

See goddbody this is the issue in your case, failure to do what you say.

You say in the very beginning you read the entire thread (as if thats to add to your credibility). Clearly if you had you would know the answer to that. Before you do anything else here,

-do your research and reread the entire thread as you claim you have-

Allow me to be crystal clear. YOUR entire purpose in this thread has been to attack people and name call. Your not debating any points, just "whining" to use your own language. Are you going to deny it? deny what we clearly see in your posts? Will you deny you came in rudely?

I will say it again, you have to be honest with yourself before you try to lie to me.


So is this your MO? go into a Forum yell and scream then bounce to another forum? You dont feel everyone deserves to be treated with decency and civility? You didnt question whether that was an appropriate statement? i have to actually report you for it to sink in and you to acknowledge it? Remember you said you believed it WAS appropriate in your previous post.

Here you go, you still have not answered my questions.

1) What exactly are you positively contributing here?

2) You say you dont want debate, why did you post a response? (again)

3) Who is it you say you represent?

4) Are you sure you read the entire thread?

5) How do you believe using terms like "STFU" is appropriate?

Keep in mind, you came in here and engaged me. I am also on other forums. You pull this somewhere else and i will be all over you there too. A code of conduct is standard most places.

"You pull this somewhere else and i will be all over you there too. A code of conduct is standard most places."

Thanks for admitting that you are a stalker. "All over me"? I hope your not referencing in a sexual way? Dude your starting to worry me. For the record I am heterosexual.

[canospinach]

Originally Posted by Goddbody

"You pull this somewhere else and i will be all over you there too. A code of conduct is standard most places."

Thanks for admitting that you are a stalker.

1) What exactly are you positively contributing here?

2) You say you dont want debate, why did you post a response? (again)

3) Who is it you say you represent?

4) Are you sure you read the entire thread?

5) How do you believe using terms like "STFU" is appropriate?