Programs Not Showing up After Install (w/reset)

Hello all - a lot of great information here. Thanks to everyone who is posting.

Recently got my Verizon XV6800 and started doing some light customizations:
HTC Home (Kaiser) - cool, but clock takes up a lot of real estate
Google Maps - I use it with my bluetooth GPS (Wintec G-Rays2) and love it, now I need a good offline mapping application

After a day or so of usage, IE hangs for 10minutes so I soft reset...then it won't go past the initial white background Verizon boot screen. Removed battery for 15min - same thing.

I did a hard reset, and although the device looked OK, I get the Verizon "phone not authenticated" error when trying to make a call. Tried *228 option 1 - even tried *22899 (supposed to be an alternate programming access number for data devices). Called Verizon and the tech had me dial the #8899 so that I could manually enter the newly generated twenty-something digit authorization key. I must say, I have never heard of a hard reset that took your phone off of your carrier's network.

Anyway - phone is working again, but...

When I install programs, they don't show up in the Programs folder. HTC Home installs and shows up on the Today screen after a reset, but I can't access any of the customizations I was able to use before by going to the Programs folder. The only reason I can use Google Maps is because it shows up in the list of programs available to add to the Start menu - won't show up in Programs folder.

What gives? Do I have to do another hard reset, get on the phone with Verizon to re-authenticate my phone, and spend 45minutes setting up my phone the way I like it again (how many more times will I have to do this)? Or is this some bizarre issue that warrants taking the phone to Verizon to swap for another one?

Thanks,
recneps

Okaaaay. Since no one has posted any kind of reply one way or another, I can only assume that this is something no one has heard of.

I'll take it to my friendly local Verizon retail joint and see if they can shed some light on the issue - hopefully just replace it.

Thanks,
recneps

[rsohne]

I did a hard reset on Sunday , ran the *228 and thought I had a working phone also, until I tried to dial out. I called Verizon , and since I was on that phone the tech just reset a few things and asked me to soft reset. Everything went OK but the tech said he had never seen anything like that before. I have a completely functional phone though so I can't help you with the other part but you are not alone with the reactivation sequence.

[mugsy77]

[quote=
I did a hard reset, and although the device looked OK, I get the Verizon "phone not authenticated" error when trying to make a call. Tried *228 option 1 - even tried *22899 (supposed to be an alternate programming access number for data devices). Called Verizon and the tech had me dial the #8899 so that I could manually enter the newly generated twenty-something digit authorization key. I must say, I have never heard of a hard reset that took your phone off of your carrier's network.[/quote]

I had this occur and reloaded back to the original VZW (by choice to be safe) then called #8899, then ##778, Edit, then enter 0 (zero) 6 times for pwd, View Info, A-KEY, Authentication Key, then enter the provided 20 something character code given by the VZW Agent.

Just let them know you did a factory reset and it seemed to have problems connecting to voicecalls. Don't mention anything about other codes/roms. Once the code is entered, you are good to go.