Sprint My Online Tools Problem

[Earl42]

Has anyone been able to access my online tools lately? I have had my account for about a month now and when I try to go to my online tools I get a blank page with only the sprint header and footer. I have never been able to see any of the online tools. I have tried different browsers and computers on different networks all with the same result.

So is it Sprint's website or just my account that is messed up?

Does it matter that I have a SERO account?

Please just let me know if you can access it on your accounts.

Sprint keeps telling me to be patient and that they are working on the website and I don't know whether or not to believe them.

[boxermansr]

Their website sucks. Last month each of my lines showed multiple vision and text packages added to them, this month, ALL of my optional features (6pm, texts, vision, insurance) are all GONE. Also, my FIMF (First Incoming Minute Free) no longer shows.

I tried to call Customer Care, but it was a wait time in excess of 30 minutes, and I don't have time to sit and listen to their hold music for half an hour.

Pretty much, keep trying. Their website works when it wants to, which is pretty rare, as of late.

[d_phekt]

Originally Posted by boxermansr

Their website sucks. Last month each of my lines showed multiple vision and text packages added to them, this month, ALL of my optional features (6pm, texts, vision, insurance) are all GONE. Also, my FIMF (First Incoming Minute Free) no longer shows.

I tried to call Customer Care, but it was a wait time in excess of 30 minutes, and I don't have time to sit and listen to their hold music for half an hour.

Pretty much, keep trying. Their website works when it wants to, which is pretty rare, as of late.

yeah the same thing has been happening to me. i went online to "add a phone" for my gf, and was browsing around on the site for a minute and noticed i was set up for 3 different vision packs + a bunch of other poop i wasn't ever signed up for. we decided to just go to the sprint store to do the add a phone since i wanted to talk to someone face to face about the issue. their computers show that i only have the one vision pack and whatnot... wtf? plus... on the website it still shows that i have the 6700. anyways... the rep at sprint informed me that they are going thru some site changes lately and hope to have the issues resolved soon. haha... yeah right, i'll believe it when i see it.

[GoodThings2Life]

Their site especially hates non Internet Explorer browsers on the desktop side, so if you're like me and use Firefox or if you use Opera or Netscape, that could cause an issue.

I get around it in Firefox by using the IETab extension.

[Scrufdog]

the site is totally screwed right now.

First it shows I have a PPC-6600 instead of my Mogul. It wont let me add/remove services or change plans. When I click Customer service it dumps me on the home page.

Only good thing on my page is the "Change Phone" option, so 'quickly' swap ESNs on different phones.

[tavella]

I attempted to chage my vision password and I keep getting a system errror. I called data suppot and they said the functionality was moved to another part of the system..... So, needless to say, I cannot access pop mail from my sprintpcs.com email address. When I first signed up, it would'nt recognize my phone number so I created an account based on the account number. All of the phones show up correctly and assigned to the right lines. I finally created a login for my personal line and it shows me using a Motorola KRZR? Tech support said that they're looking in to it... For almost a month...

[jayweezie21]

sprints website sucksssss i totally gave up on it lol...
always has wrong invoices...always get the blank screens

havent been on it in weeks now

[vellyg]

I don't think I have ever been on it.