Sprint My Online Tools Problem

[boxermansr]

Their website sucks. Last month each of my lines showed multiple vision and text packages added to them, this month, ALL of my optional features (6pm, texts, vision, insurance) are all GONE. Also, my FIMF (First Incoming Minute Free) no longer shows.

I tried to call Customer Care, but it was a wait time in excess of 30 minutes, and I don't have time to sit and listen to their hold music for half an hour.

Pretty much, keep trying. Their website works when it wants to, which is pretty rare, as of late.

[d_phekt]

Originally Posted by boxermansr

Their website sucks. Last month each of my lines showed multiple vision and text packages added to them, this month, ALL of my optional features (6pm, texts, vision, insurance) are all GONE. Also, my FIMF (First Incoming Minute Free) no longer shows.

I tried to call Customer Care, but it was a wait time in excess of 30 minutes, and I don't have time to sit and listen to their hold music for half an hour.

Pretty much, keep trying. Their website works when it wants to, which is pretty rare, as of late.

yeah the same thing has been happening to me. i went online to "add a phone" for my gf, and was browsing around on the site for a minute and noticed i was set up for 3 different vision packs + a bunch of other poop i wasn't ever signed up for. we decided to just go to the sprint store to do the add a phone since i wanted to talk to someone face to face about the issue. their computers show that i only have the one vision pack and whatnot... wtf? plus... on the website it still shows that i have the 6700. anyways... the rep at sprint informed me that they are going thru some site changes lately and hope to have the issues resolved soon. haha... yeah right, i'll believe it when i see it.