My attempt to trade-in my Mogul.

[Cicatrize]

Yesterday, I wrote a long e-mail to eCare explaining about how the Mogul is such a wonderful phone, but has so many problems that I'd rather just pay my ETF, go to AT&T, and get the Tilt. I said that I would consider remaining a Sprint customer if they were willing to trade my Mogul straight up for a Touch. Blah blah, so here is their reply:

Originally Posted by eCare

Dear Scott,

Thank you for contacting Sprint. I am sorry to hear that you are facing difficulty with your current handset.

I assure you that I will assist you in resolving your concern to your satisfaction.

I noticed that your handset is under 30 days warranty period. I request you to visit the nearest Sprint store to replace your handset with a new handset. You can replace the handset with a different model.

If the cost of the new handset is more than the current one, the account will be charged for the difference of the costs of the two handsets. However you need not worry about it.

Simply write back to me after the replacement. I will apply the credit against the price difference of the handsets.

<...>

I have also put a detailed note on the account so that the specialist assisting you can have a point of reference. This will also save your precious time.

You are our very valuable customer. Please feel free to write back to me if you have any further concern. We are here for you.

Bryan R
E-Care
Sprint
"Where our customers come first!"

Sounds good, right? Well, one thing is wrong here. I have less than 30 days on my REPLACEMENT Mogul...not sure if that matters, but whatever. Sounds like this dude really wants to help, and I'm thinking "wow, a Sprint person is being nice."

So I go to the Sprint store and wait for 20 minutes for a rep, and when I get one, they tell me they can't switch the phone there, and that I have to go to a service center 15 minutes away. I drove there, then waited another 30 minutes at that place. They told me there that they couldn't give me a replacement phone that was a different model, even though I SHOWED THEM the f'ing e-mail from eCare saying that I could get a different model and be reimbursed for the extra cost.

I'm really pissed off at this point, and although I probably wasn't going to terminate my Sprint account before, now I'm seriously considering it. I hate getting the runaround.

Cliffnotes:
- Mogul sucks, e-mailed eCare, said I could get a different model
- Went to 2 different sprint stores and they told me they won't do it.
- I'm an angry customer.