[Cicatrize]

Update: So, I decided to call retentions and tell them I was ready to cancel my account. All he could say was "blah blah, it's $200 to cancel, and you have a great deal with your SERO account, blah blah". I told him "I'd rather pay $200 to cancel my service than pay $40/month (after insurance & taxes) for another 20 months of service on my contract." He actually made me FAX HIM a copy of the e-mail sent to me by eCare saying that I can get a different model phone to replace my Mogul. What a #&(%#^$ ass. He also said it would take about a week to resolve. I'm seriously considering paying the ETF at this point. This customer service is horrible. I'm sick of being told one thing and then being told that thing isn't valid. I guess I'm just waiting for eCare to reply now. If I don't get a Touch, I'll probably just cancel my service, since they obviously don't care.