Let me tell you my story. I asked to have my Mogul replaced with another Mogul within 30 days. It's basically same model replacement. The representative assured me "no extra charge, don't worry, I will handle it ...".
On the 2nd day after I requested the replacement, my account was suspended because they said that I am over my spending limit. I called to ask my and the CSR could not find anything wrong. All on my account is a <$100 balance. And the CSR reinstated my account. But the next day my account was suspended again and I had to call again. This suspension happened 3 times to me before I received my replacement Mogul. And there is no return kit in it.
I have to call to get a return kit. In the meantime, my account was suspended because they actually charged me around $550 (the full price) for the Mogul !!!
I went to a Sprint store and the employee there called customer care on behalf of me and spend 2 hours on the phone and finally got a temp credit until they received the original phone I sent back.
But when they received my original phone, they did not remove the $550 charge. Instead, they refunded me $288, the price I paid for my original phone !!!
I then called at least 8 times, on average 1.5 hours/call. EVERYTIME the CSRs said they issued a refund for me but the first 7 calls does not solve a thing.
The problem finally got solved, but it's after 2 months from my account opening, more then 20 hours call to CSR, 3 times (5 hours) spent in Sprint store.
Quote:
Originally Posted by Cicatrize
I don't have that option, since I have a $150 spending limit. I would hope that they would send me a Touch along with a box and shipping label to return my Mogul. Hell, even if I have to pay for the shipping on the Mogul, it's worth it.
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