Ok, I called up... Made demands, got transfered or hung up on a couple times. Finally found someone in retentions that cared. Threatened to cancel, and they offered a swap for the touch with no extra fee's.
Everything seemed to well. They didn't send me a confirmation email, even though she took my email. But she did charge my account the initial cost of the phone, and said it would be removed upon return of the Mogul.
She told I should expect the new phone in 3-5 business days, and the return box in 7-10 days. Does this sound like the standard rap those that didn't get over nighted have?
Should I call because of the lack of confirmation? I've been charged the initial cost of the phone, So I assume that means it's on it's way....
(Just in case, reason for switching: 1) More Ram. 2) Was having issues with the LED on keyboard, and phone. Would hard reset, and would work fine for a few weeks, then go back to not working at all even if no new software had been loaded. 3) Size, the keyboard obviously adds some heft, and I wear scrubs normally and it's pulling on them and just is annoying when your on your feet a lot. 4) Lack of Sprint TV (I know, no big deal really.. But it's free to some capacity with a sero plan, and I thought it would be cool. 5) And finally, the main reason I used the keyboard was for school work and notes, but now with bluetooth keyboards, I I can just use that.
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