Stuck buttons

[gilbenl]

Just my $0.02 on the issue:

I had my original device from nov 27th through about feb 20th...then the windows button stuck. At first, I was hell-bent on getting a new replacement, but due to the incredible difficulty VZW made me go through in order to get it, I got a replacement. The first one they sent had terrible light leak and the vibration was audible from across the room, so I sent it back. The second replacement had similar problems, but not nearly as bad so I accepted it. Its now 2 mths later and the phone is in the exact same state it was when I received it, which is a good thing.

At the end of the day, I'm a little upset that I spent $300 on a phone with so many physical defects. That being said, now that we have it unlocked etc, it is hands-down the best phone at VZW (least until the incredible comes out...bastards). I mean it may seem silly, but things like button quality are often overlooked. Nevertheless, go compare the screen quality with any other phone. I had mine side-by-side with a droid and the screen is simply better. Not only that, but it often beats my friends overclocked droid when it comes to loading web pages. What's more is that AFAIK, my phone is the ONLY phone that will connect to my college's network. A friend who works for IT let me know that they were shocked that a phone managed to get onto the network.

At the end of the day, you would have to pry this phone from my cold dead hands to get it. I've considered upgrading to the incredible when it comes out, but I really don't see the point of having all that power, without windows mobile. Ultimately, now that I've gotten over the "refurb" aspect, and knowing that I can have a replacement within 48 hours with no difficulty, the button issue doesn't bother me. Cliche, but it's what's on the inside that counts, and I definitely trust the internal components...which is what matters to me in the end.

On a related note, I realllly don't like the idea of WM7. I wish I could articulate this a bit better, but it seems to be just as "restricted" as the iphone. Funny thing about both android and iphone is that they're marketed as being highly customizable, but really they're nowhere near as customizable as WM6.x. While both apple and google did a lot of really good things with their respective OS's, it appears that windows has decided to take the worst aspect from them: completely sealed, proprietary OS and phone. Even if it's the best OS ever, the thought of being inexorably tied to microsoft supported stuff makes me a bit hesitant. Sure, it will probably be unlocked, but just as the case of a jailbroken iphone, it still won't be nearly as customizable as the phones we have now.

Okay...maybe $0.03

[Laserbeme]

Nuts... I joined the lot of you. Just as I was starting to like the phone. I guess that'll teach me to be happy!

[gilbenl]

MOTHER F**KER! No sooner do I come to the defense of the imagio, but my send button breaks! Karma hates my ass. Phone #3 comes on Wednesday.

On a related note, when I asked the woman what would happen if the phone broke again, she emphatically said that I could pick out another model of refurb phone. I even mentioned how I heard the replacement program had been done away with, to which she replied that she knew, but this was different...odd, huh?

In any case, Incredible, here I come! Just gotta have another button at jusssst the right time.

[johncal]

Originally Posted by gilbenl

MOTHER F**KER! No sooner do I come to the defense of the imagio, but my send button breaks! Karma hates my ass. Phone #3 comes on Wednesday.

On a related note, when I asked the woman what would happen if the phone broke again, she emphatically said that I could pick out another model of refurb phone. I even mentioned how I heard the replacement program had been done away with, to which she replied that she knew, but this was different...odd, huh?

In any case, Incredible, here I come! Just gotta have another button at jusssst the right time.

You are entitiled to a NEW different model phone the next time. however they won't tell you that unless you complain loudly enough.

[gilbenl]

Are you sure? I've been aware and repeatedly told that after 3 bum devices, you can "pick" (from a list of devices they select) a "new" certified like-new device. That being said, I've also been told, both her and by CS reps, that the program had been discontinued, and you are now doomed to your current phone for the duration of the contract. This most recent time, I was told that if it broke again I was entitled to a new device, but with all the conflicting info, I'm not too confident. Regardless, it would be super cool if this next replacement broke just after the incredible came out...then again, I don't have high hopes of it being on the "exchange list." They'll probably try to stick me with an Omnia II or Storm II...we shall see.

[gcianc]

people have posted the "new after 3" option was rescinded ~ feb1 but you'll have to go make an a$$ out of yourself in an Authorized Verizon Store (where you also purchased) imho to get them to waiver. If they do....

New, used or refurb it's not like Verizon has any alternate/better WM6 devices for someone sick of sloppy HTC phones. Unfortunately the O2 has less RAM. Storm-2 ugh that is a lemon also.

[SeanGonzo]

So has anyone stripped apart this phone to confirm it's just the rubber o-ring breaking? I wish there was a quick fix for this, cause my replacment phone just got another stuck button.

[mikeman233]

I kept having stuck button problems on my Imagio which I got in early october. I called in last week and requested a like new replacement of a different type of phone similar or lower in price and without much argument the supervisor on the phone agreed to it and let me hand pick a phone. The phone they replaced my Imagio with with the HTC Eris. Currently the Eris is much lower in price but I'm content with it. If any of you want to try to go that route it does exist.

[Tomteta]

I eventually had to get a replacement as well. It got to the point where the stuck buttons caused the phone to not even boot anymore.

[Stratton_J]

*sigh* Add my phone to the list, stuck end key.