[gilbenl]

Are you sure? I've been aware and repeatedly told that after 3 bum devices, you can "pick" (from a list of devices they select) a "new" certified like-new device. That being said, I've also been told, both her and by CS reps, that the program had been discontinued, and you are now doomed to your current phone for the duration of the contract. This most recent time, I was told that if it broke again I was entitled to a new device, but with all the conflicting info, I'm not too confident. Regardless, it would be super cool if this next replacement broke just after the incredible came out...then again, I don't have high hopes of it being on the "exchange list." They'll probably try to stick me with an Omnia II or Storm II...we shall see.