Dropped my imagio...

[Slack3r]

Originally Posted by Toysrme

phone comes with a 1 year warranty from HTC
take it to a verizon store that can service a phone & see if they'll give you a new one.

if all else fails email HTC drectly. they're highly likely to give you a phone since it's under warranty.

I dropped mine, lol... that definitely voids any warranty the phone has.

[Toysrme]

ive taken them back before with obvious user damage. had a cousin with an imagio take one back with dents on the side, some scratches & one corner of the screen peeling up.

i really dont know why the warranty would be voided.

[thepolishguy]

I just got my phone replaced (stuck buttons). The rep told me if there was any obvious damage to the phone it would not be covered by warranty.

I am pretty sure a broken screen would be an indicator that I was responsible for the damage and that it was not a manufacturer's defect.

[Slack3r]

Originally Posted by thepolishguy

I just got my phone replaced (stuck buttons). The rep told me if there was any obvious damage to the phone it would not be covered by warranty.

I am pretty sure a broken screen would be an indicator that I was responsible for the damage and that it was not a manufacturer's defect.

Exactly, and because my screen was obviously shattered there is no way in hell they would be willing to fix it.

On a different note, I have created another thread with the beginnings of a dis-assembly guide, even though it's still a work in progress:

http://forum.ppcgeeks.com/showthread.php?t=132523