mms problems

[derick_2002]

im having this problem also i cant download pic mail. i have reset my phone about 5 times already. anyone know what the problem is???

[tf2d]

I'm a Sprint Rep. With my own hero I started having this problem two days ago. I've been to repair centers and on the phone with tech support for about two hours. All this to avoid wiping my phone; well I had no luck.

Things they tried with no results:
1. Send a picture mail to myself
2. Re-program the Hero (MSID)
3. Make sure wi-fi is off
4. Go into settings and select auto-retrieval
5. Finally the rep said, "Is this your phone?" My answer yes, then he says so you know your google account log-in. I reply yes, and then the dreadful news comes. "Would you have a problem wiping your device?"

Time to hang up...lol

[thacounty]

Originally Posted by tf2d

I'm a Sprint Rep. With my own hero I started having this problem two days ago. I've been to repair centers and on the phone with tech support for about two hours. All this to avoid wiping my phone; well I had no luck.

Things they tried with no results:
1. Send a picture mail to myself
2. Re-program the Hero (MSID)
3. Make sure wi-fi is off
4. Go into settings and select auto-retrieval
5. Finally the rep said, "Is this your phone?" My answer yes, then he says so you know your google account log-in. I reply yes, and then the dreadful news comes. "Would you have a problem wiping your device?"

Time to hang up...lol

Wipe it. If it fixes it let me know. Here is how you can wipe without a problem...

Make a nandroid backup.
Wipe.
Skip login stuff.
Send an mms to yourself.
Find out if it works then do a nandroid restore.
If I had my buddy's phone I'd try this.

[93mustang]

Originally Posted by mizzle80

wi-fi wouldn't happen to be on would it?..cant download mms with it on..at ;least i cant

no, heck my wi-fi doesnt really work either. it will connect but when i try to look up web pages or something it gives an error. so far this phone is pissin me off. i talked to sprint bout the problem for them to tell me they dont know whats wrong

[93mustang]

Originally Posted by thacounty

Wipe it. If it fixes it let me know. Here is how you can wipe without a problem...

Make a nandroid backup.
Wipe.
Skip login stuff.
Send an mms to yourself.
Find out if it works then do a nandroid restore.
If I had my buddy's phone I'd try this.

what is nandroid and where can i find it? i guess i might as well wipe since i dont really have that much stuff on the phone yet anyway. i did a hard reset when i first got it before i ever programmed it tho

[93mustang]

another problem i have is i took a pic of something to send to someone and when i hit menu, share, and messages it gives an error message saying message size limit reached. wtf the phone cant even send pics that it takes?

[ObsoleteE]

Originally Posted by thacounty

Wipe it. If it fixes it let me know. Here is how you can wipe without a problem...

Make a nandroid backup.
Wipe.
Skip login stuff.
Send an mms to yourself.
Find out if it works then do a nandroid restore.
If I had my buddy's phone I'd try this.

Just cause I am weary about shit, if I nandroid backup and hard reset, will I have to root again? Or just restore and be back to where I am right now?

[thacounty]

Originally Posted by 93mustang

another problem i have is i took a pic of something to send to someone and when i hit menu, share, and messages it gives an error message saying message size limit reached. wtf the phone cant even send pics that it takes?

Yea, you have to take smaller pics to send from the Hero. This is a carrier limit not a Hero limit. Get Handcent, it will readjust them for you.

Originally Posted by 93mustang

what is nandroid and where can i find it? i guess i might as well wipe since i dont really have that much stuff on the phone yet anyway. i did a hard reset when i first got it before i ever programmed it tho

Nandroid is a backup program that runs on the recovery image. If you are rooted you have it. Since you are asking, you aren't rooted. If you don't want to root I don't know what to say. Maybe new phone if hard reset doesn't fix.

Originally Posted by ObsoleteE

Just cause I am weary about shit, if I nandroid backup and hard reset, will I have to root again? Or just restore and be back to where I am right now?

Haha no, hard reset only puts you back to what your phone looks like after a fresh flash. You won't have programs, but you will be rooted and with whatever rom you have on it. If you do a restore it will take you back to exactly when the backup happened, so if it doesn't fix it you can do that.

[bradart]

If all else fails, there is always email.....

Don't worry, i'm fully aware that that option sucks. Just letting you know its out there....

[thacounty]

Originally Posted by bradart

If all else fails, there is always email.....

Don't worry, i'm fully aware that that option sucks. Just letting you know its out there....

Actually email works better for me because I seem to get that in real time. My SMS however is hit or miss. So while its nice to have MMS I don't mind the email option haha.