Sprint wants me to file with TEP rather then fix my phone (pink camera issue)

[mikewest]

Originally Posted by GhettoBSD

They act like they're losing money from their own freakin pocket! lol seriously, what's wrong with these people?

I had the same situation with a TOUCH PRO 2, however with a bad charging port.

i was told by sprint customer service that the manager may actually be losing money from his/her pocket.

the reason for this is their bonus. the manager gets a bonus if they maintain profitability. by denying your warranty claim, it lowers their store expenses in more than one way.

1. lower cost of parts used
2. lower labor rate, as their techs systematically deny claims. (probably without even trying to fix your phone.

It can also increase profitability by persuading customers to by a new phone instead of repairing you phone.

That is a great plan for them, turn an expense into a profit!

I bet they even get commissions on the sales of new phones and extended contracts.