[Fat Tony]

I walk into the Sprint store and show them my Evo's pink camera tint, then tap on the lens and *poof* it's gone (thanks to users on this site). The guy takes it in the back, comes to me after 20 minutes and says "You need to go thru your insurance for a replacement."

Me: It's like $75 or a hundred bucks and this should be covered under my warranty.
Sprint Tech: You still need to go thru the insurance.
Me: No, I have a warranty on the phone. The lens is loose. No damage to the phone. No water. No cracks. No scratches. No nothing. New, sexy phone, not a scratch (thanks to Zagg and Seidio).
Sprint Tech: I respect that, but you STILL need to go to TEP.
Me: Can I speak to your manager?

Same exact conversation with the manager, only she was very rude. "How much would you like to bet that tomorrow you'll take my phone and exchange it?" She laughed at me and said to call the insurance company.

One 15 minute phone call to Sprint Customer Service and I had a supervisor call me back who told me he can mail me out a replacement and blah blah blah. "Can you put a note into my account so I can go back to the store and swap it out?" He then called to check to see if they had one and held it for me.

I went in today to do the swap. That same manager wasn't in, but the one working now was nice as could be and didn't even open up the notes and said he would exchange it saying "It's under warranty, shouldn't be a problem." When I explained what happened with the other manager, he said he was sorry.

She'll be in tomorrow. I walked out with my broken Evo just to prove a point to her.