phone just cuts off and restarts - Page 2

mikewest · #11 (**permalink**) 11-22-2010, 02:50 PM

I used to have that problem until i updated to 3.30.651.3 stock rom, but I am rooted.

dechutes · #12 (**permalink**) 11-23-2010, 01:16 PM

Have you noticed any correlation with your GPS? I had the same problem with my GPS and fixed it with a gps reset (don't remember how, but I can look it up if you think it might help).

dmora01 · #13 (**permalink**) 11-24-2010, 08:36 PM

Quote:

Originally Posted by tx_dbs_tx

This is a well known issue. It does it on 3G, 4G, stock Rom, custom roms, you name it. It doesn't matter which Rom you use, or if you are on 3G or 4G... it will reboot randomly. It seems that flash websites will cause this as well as warm battery/phone and weak signal while using data. This is what i have narrowed it down to. Yes it sucks badly and there is no fix that I am aware of. I have flashed every stock and custom Rom available and my evo still has random reboot for no apparent reason. Even with a perfectly cool phone & battery. HTC needs to fix this ASAP!

The same here!!!! mine reboots if I use slingbox, youtube, flash player, maps.... now I have a super phone just for texting and calls, if I use other apps reboots!!
I called sprint and they are no going to do nothing, I have to deal with htc from now on.... I never learned my leason after three HTC phones with problems...

tx_dbs_tx · #14 (**permalink**) 11-25-2010, 03:35 AM

Well just remember our Evo's are still under the one year manufacturer's warranty. So Sprint has to replace the phone if it is defective and they can't correct the issue. Duplicate the problem in front of them in the store and tell them to fix it and you will shut up. When they end up reflashing the stock Rom and it still reboots in the store, they will have to give you a new or refurbished evo.

Have any of you had random reboots while in good coverage area and good data connection?

DesiChora · #15 (**permalink**) 11-25-2010, 08:34 PM

My EVO also started random reboot after 3.30.651.3 software update from Sprint. It usually happens when I am driving and my phone is charging and connected via bluetooth. I called Sprint regarding this issue and according to them they never heard such thing before. They asked me to take it to store. BTW I am on stock ROM and not rooted.

tx_dbs_tx · #16 (**permalink**) 11-30-2010, 08:16 AM

I went to the Sprint store and they ordered me a replacement evo due to this problem. I'm not sure if it will be new or refurbished. I really don't care as long as this damn rebooting STOPS!!! It's bad now and it does it to the point where I can't do anything for more than a couple of minutes before it reboots on me. If the replacement evo has this same problem then I'm going to get a different phone i guess. I'd hate to have to get a different phone but I would have no choice. I would miss the evo but NOT the frequent random reboots!

I'll post my results when I get my new evo Wednesday evening. My fingers are crossed.

**lkillen** · #17 (**permalink**) 11-30-2010, 08:25 AM

Quote:

Originally Posted by tx_dbs_tx

I went to the Sprint store and they ordered me a replacement evo due to this problem. I'm not sure if it will be new or refurbished. I really don't care as long as this damn rebooting STOPS!!! It's bad now and it does it to the point where I can't do anything for more than a couple of minutes before it reboots on me. If the replacement evo has this same problem then I'm going to get a different phone i guess. I'd hate to have to get a different phone but I would have no choice. I would miss the evo but NOT the frequent random reboots!

I'll post my results when I get my new evo Wednesday evening. My fingers are crossed.

Exactly what conditions are causing your phone to reboot. I want to know because it started happening on my phone yesterday right after I installed I Heart Radio. I uninstalled it and it went away.

tx_dbs_tx · #18 (**permalink**) 11-30-2010, 08:52 AM

Surfing the web, using the stock web browser, playing "live hold 'em poker", YouTube app, pretty much anything that uses data makes my evo reboot randomly and very frequently. Many people claim that gps and/or bluetooth triggers their reboots but since I never use bluetooth and only occaisionally use gps, I can't say for sure my current evo reboots while using either. Pretty much anything that uses data will cause my evo to have constant rebooting until I stop using the web browser or app that uses data. Flashing the stock 2.2 sprint RUU does not fix it, nor does any custom 2.2 Rom. Don't waste your time, I tried them all. The custom roms are nice but still have reboots on my current evo.

Acedooncoon · #19 (**permalink**) 11-30-2010, 05:20 PM

I am too having the same issue as every one....I cant say where it started....it wasnt always like that.....now i cant even text (what I do mostly) for to long cuz it will reboot...that sh*t is so annoying.....when I feel my phone warming up I just let it sit for a while....then I go back to what I was doing....Im so ready to go to sprint and show then so they can give me a new phone....or i might just call the insurance company and tell them I lost my phone....pay them the $100 (small change) that way I can have two phones....one to test on and the other to actually use.....i dunno yet...but yea that rebooting thing is pissing me off to the MAX....

tx_dbs_tx · #20 (**permalink**) 11-30-2010, 05:51 PM

Quote:

Originally Posted by Acedooncoon

I am too having the same issue as every one....I cant say where it started....it wasnt always like that.....now i cant even text (what I do mostly) for to long cuz it will reboot...that sh*t is so annoying.....when I feel my phone warming up I just let it sit for a while....then I go back to what I was doing....Im so ready to go to sprint and show then so they can give me a new phone....or i might just call the insurance company and tell them I lost my phone....pay them the $100 (small change) that way I can have two phones....one to test on and the other to actually use.....i dunno yet...but yea that rebooting thing is pissing me off to the MAX....

I understand and experience your anger as well. If I were you, I would first get Sprint to give you a new replacement evo before making an insurance claim. Your phone is still under 1 year manufacturer warranty so use that instead of insurance. Then once have it exchanged, you can then file insurance if you choose. But the esn would then be black-listed and unable to be activated on Sprint. I'm sure you know that already.

My question to you Acedooncoon and everyone else who has this rebooting problem is: What color & hardware # EVO do you have? I hear it is happening on a bad batch of white EVO's. My phone is white with hardware version 0003. This is a good way to see if what I was told is true or false.