phone just cuts off and restarts - Page 3

**lkillen** · #21 (**permalink**) 11-30-2010, 11:12 PM

I have a black 002 and only had the problem when trying to use I Heart Radio. Once removed, the problem stopped. I have had a phone since June 8th. I am rooted and on Sprint Lover's

Acedooncoon · #22 (**permalink**) 12-01-2010, 06:19 PM

Quote:

Originally Posted by tx_dbs_tx

I understand and experience your anger as well. If I were you, I would first get Sprint to give you a new replacement evo before making an insurance claim. Your phone is still under 1 year manufacturer warranty so use that instead of insurance. Then once have it exchanged, you can then file insurance if you choose. But the esn would then be black-listed and unable to be activated on Sprint. I'm sure you know that already.

My question to you Acedooncoon and everyone else who has this rebooting problem is: What color & hardware # EVO do you have? I hear it is happening on a bad batch of white EVO's. My phone is white with hardware version 0003. This is a good way to see if what I was told is true or false.

yea I know the phone wont be usable after the insurance claim....I just want the phone for rom testing...most likely I will go to the sprint store but I just need time...Anyhow to answer ur question...I have the black EVO (got it when it first came out) and my hardware is 0003...so I guess that not the issue...

**lkillen** · #23 (**permalink**) 12-01-2010, 09:45 PM

I though about the spare phone thing and like the idea. One for testing and also for spare parts. Their is a link to a tutorial about tearing down your EVO. As one who was groomed on Heath-kits many years ago, I have no problem with micro-electronics. The little speaker, alone is worth about 1\3 the replacement cost. Through in the screen and you break even!

tx_dbs_tx · #24 (**permalink**) 12-02-2010, 12:20 AM

Quote:

Originally Posted by tx_dbs_tx

I went to the Sprint store and they ordered me a replacement evo due to this problem. I'm not sure if it will be new or refurbished. I really don't care as long as this damn rebooting STOPS!!! It's bad now and it does it to the point where I can't do anything for more than a couple of minutes before it reboots on me. If the replacement evo has this same problem then I'm going to get a different phone i guess. I'd hate to have to get a different phone but I would have no choice. I would miss the evo but NOT the frequent random reboots!

I'll post my results when I get my new evo Wednesday evening. My fingers are crossed.

Ok... I just picked up my new EVO from the Sprint store just before they closed. It is a brand new phone, not refurbished. I'm very happy about that! It is hardware version 0004 and it is white like my old phone. Now I'm going to run my new phone stock and see how it does for a couple days. HOPEFULLY NO MORE RANDOM REBOOTS...I will update you all tomorrow on the new phone's performance and wether it reboots by itself or not. I'm sure I will be able to tell right away... so far its been a couple of hours and no reboots.

Acedooncoon · #25 (**permalink**) 12-02-2010, 12:48 AM

Quote:

Originally Posted by tx_dbs_tx

Ok... I just picked up my new EVO from the Sprint store just before they closed. It is a brand new phone, not refurbished. I'm very happy about that! It is hardware version 0004 and it is white like my old phone. Now I'm going to run my new phone stock and see how it does for a couple days. HOPEFULLY NO MORE RANDOM REBOOTS...I will update you all tomorrow on the new phone's performance and wether it reboots by itself or not. I'm sure I will be able to tell right away... so far its been a couple of hours and no reboots.

niccccee....I think im going to do that too....f*ck it!..but my question to u is...were u on a stock or custom rom when u took it back?...cuz im on a custom rom and I know they (sprint) is gonna tell me that its bcuz im on a custom rom is why my phone keeps rebooting....

tx_dbs_tx · #26 (**permalink**) 12-02-2010, 01:36 AM

You definitely need to unroot your EVO and then flash the stock Sprint ruu. If you rooted with unrevoked then you need to run the unrevoked "hboot S-On" tool FIRST, before flashing back to stock Rom. The hboot S-On tool is a .zip file and you run it the same way you flash a custom Rom. The tool can be found here in the forum and on unrevoked's website.

You're right, dont give Sprint a reason to void your 1 year warranty by returning 6our EVO without putting it back to original stock condition. It's not worth the risk. I got my new EVO in 2 days.

**lkillen** · #27 (**permalink**) 12-02-2010, 06:50 PM

If you can't unroot, "loose" your phone.

tx_dbs_tx · #28 (**permalink**) 12-02-2010, 09:39 PM

It's been 24 hours with my new EVO (hardware 0004) and no random reboots yet. I have not attempted to root my new phone yet either. I'll wait for a safer root method and a better finalized hboot for the 0004 phones.

mababer2 · #29 (**permalink**) 12-03-2010, 11:38 PM

i have a 003 Evo. and this has started about 2 weeks ago for me and has only seem to have gotten worse. sometimes it will reboot over and over again for almost 10 minutes before it stops. tonight i tried downloading a gamelft game and and so far ha been unsuccessful due to reboots :c

**lkillen** · #30 (**permalink**) 12-03-2010, 11:47 PM

I don't have that problem. I hear about hot batteries and mine never gets hot. I have the 3500 mAh and I guess it has more reserve so it doesn't ever get hot. If my phone is prone to rebooting, I would it to happen so I can trade it in. Maybe I will run with the stock battery for awhile.